New Partnership Helps VSA Grow its Inbound Customer Service Expertise

HADDONFIELD, N.J. - Sept. 26, 2023 - PRLog -- VSA Prospecting has announced a new partnership with OpTech Solutions, a technology and consulting firm that specializes in contact center operations.

The collaboration has helped VSA strengthen its recently expanded inbound customer service offerings and helpdesk support. Last year, VSA began offering full-time inbound services for any client in need of that type of assistance, alongside its traditional outbound lead generation and appointment-setting capabilities.

OpTech Solutions was co-founded by Shellie Plymale and Gina Gibson to help clients improve their operational efficiency and enhance customer experiences. Per its website, the company offers "expertise in technology sourcing, consulting, and platform optimization."

Shellie and Gina have provided a hands-on approach, directly assisting VSA with reviewing RFPs, onboarding new clients, and developing program-specific strategies, among other important tasks.

OpTech also introduced VSA to a powerful omni-channel platform that has allowed the company to upgrade its inbound customer service capabilities and provide clients with additional support.

VSA is a nationally recognized, full-service lead generation firm that has been supporting clients with outbound, inbound, and other call center services for more than 22 years.

"You don't last as long as we have without surrounding yourself with talented, hard-working people, both inside and outside the company," says VSA Founder and CEO Valerie Schlitt. "Shellie and Gina have provided us with insights, expertise, and support that have been invaluable in helping us expand our inbound services and better serve our clients."

Valerie was introduced to OpTech this spring through a contact she met at the SOCAP Symposium in Columbus, Ohio. SOCAP (the Society of Consumer Affairs Professionals in Business) represents a collaborative community of best-in-class customer care experts from more than 200 industry-leading companies throughout the United States and Canada. VSA joined the prestigious organization last year.

"We've grown so much through the years because of our partnerships," Valerie says. "I had heard so many wonderful things about SOCAP before we joined, and I was excited for the chance to make new connections within the customer experience industry. It's extremely gratifying to see these connections make a positive impact so quickly."

For more information about VSA, Inc. please visit www.vsaprospecting.com

About VSA Prospecting

VSA is a nationally recognized, full-service call center founded in 2001 that supports companies with inbound, outbound, and other services, including appointment setting and lead generation, customer service, incident reporting and hotline services, contact tracing and disease case management, utilizing state-of-the-art voice, data, customer relationship management (CRM), and other software capabilities. With the capability to onboard quickly and scale programs up or down in response to client need, VSA delivers customized program design, development and management that drive client success. The company's cross-industry experience includes depth in healthcare, education, logistics, technology/SaaS, manufacturing/industrial, and public sector. VSA is HIPAA and FERPA certified and PCI compliant, with an overall commitment to data security.