Sort Legal Achieves 'Standard Of Excellence' To Make The ESTAS Shortlist For 2023

DERBY, U.K. - Oct. 4, 2023 - PRLog -- A Derby-based law firm has been recognised for delivering outstanding customer service after being shortlisted for The ESTAS - the biggest award scheme in the UK residential property industry.

Sort Legal, whose head office is in Derby and has a second office in Cardiff, has achieved the ESTAS 'Standard of Excellence' based on the service ratings it has achieved via customer reviews submitted to the ESTAS review platform.

The reviews are completed at the end of the house moving experience. ESTAS monitors service ratings over a 12-month period, giving a highly accurate overview of the standard of service that has been delivered to customers.

The ESTAS 'Standard of Excellence' provides a kitemark demonstrating the consistent service performance of every firm that has been shortlisted in 2023.

The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients.

ESTAS strict verification process ensures reviews are genuine, this year's shortlist has been calculated following the evaluation of 300,000 customer review ratings.

The regional and national winners will be announced at the prestigious annual ESTAS ceremony taking place in London in October, presented by TV property expert Phil Spencer.

Commenting on making the shortlist, Rhodri Howells, Sort Legal's Head of Legal Practice, said:

"I'm beyond proud that our firm has been shortlisted for the ESTAS.

"We take our levels of customer service very seriously and are consistently looking to develop and innovate our ways of communication with our clients and the collaboration between ourselves and other parties, all to make the legal side of the journey even better for our clients.

"We're looking forward to the awards ceremony in October."

Property expert, Phil Spencer, said:

"The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients.

"Now more than ever, high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on."

Simon Brown, founder of the ESTAS, added:

"At ESTAS we're creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter."

Sort Legal was launched in 2016 and provides quality legal services to clients wishing to buy, sell or remortgage their homes. Sort Legal is a branch of Sort Group, which also includes SortRefer and Sort Move.