NCR Mexico Elevates Field Service with Zinier's Low-Code/No-Code Platform

SAN FRANCISCO - Oct. 5, 2023 - PRLog -- NCR Mexico, driven by a commitment to excellence and a dedication to meeting customer needs, recognized the need to enhance operational visibility and streamline field service operations. The company faced challenges with legacy business applications, including delays and Service Level Agreement (SLA) compliance violations.

The integration of Zinier's innovative field service management platform with NCR Mexico's existing work order management system, combined with the introduction of automated field engineer recommendations based on critical factors such as availability, skill and proximity, have significantly improved the back office efficiency.

Within a single quarter, the company achieved remarkable results such as:

• Increased the number of tasks completed by 50%
• Improved success rate from 70% to 98.8% through Zinier's mobile app, which facilitated communication and visibility
• Improved customer satisfaction from 80% to 99.6% with real-time updates and field technician efficiency.

Victor Flores, NCR Project Lead, remarked, "We selected ZInier for its flexible and powerful true platform approach. Due to the complexity of our end customers, we rigorously searched for a tool that would give us the autonomy and flexibility to create, modify, and maintain our own processes.  Zinier's "NoCode/LowCode" Platform provided that autonomy while accelerating the deployment of new use cases".

Prateek Chakravarty, CEO of Zinier, extended a warm welcome to NCR into the Zinier customer family and expressed excitement about the expansion of their technology and team presence in Mexico and Latin America. He said, "Empowering frontline workers is the fundamental mission of Zinier, and success stories like this, validate our value proposition."

About NCR

NCR Corporation is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

About Zinier
Zinier is on a mission to empower frontline workers – and the people supporting them – to achieve greater things for themselves and the world around them.

Zinier offers a connected cloud platform that brings together work orders, assets, inventory, capacity, workforce, schedules, and customers using AI-driven automation and analytics. Its web and mobile apps automate back-office tasks, enable technicians to record their work seamlessly in the field, and enhance the customer experience. This has resulted in cost savings, higher revenues, and improved employee engagement for customers worldwide.

Zinier's global team is headquartered in Silicon Valley with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

Learn more at www.zinier.com