What are Shortage Claims on Amazon Vendor Central?

AHMEDABAD, India - Dec. 22, 2023 - PRLog -- Shortage Claims on Amazon Vendor Central naturally refer to situations where there is a difference between the quantity of products received by Amazon's fulfillment center and the amount that was expected based on the purchase order. When a vendor refers products to Amazon, they expect those items to be exactly received and inventoried.

If there are fewer items received than what was ordered, a Shortage Claim may be raised by the vendor to address the discrepancy. This claim is essentially a way for the vendor to report the shortage and seek resolution, whether through reimbursement, replacement of missing items, or some other agreed-upon solution.

Detection of Shortage: The vendor discovers that the quantity of products received is less than what was specified in the purchase order.

Claim Submission: The vendor initiates a shortage claim through the Amazon Vendor Central platform. This typically involves providing details like the purchase order number, the expected quantity, the received quantity, and any relevant supporting documentation.

Investigation: Amazon reviews the shortage claim and may conduct an investigation to determine the validity of the claim. This can include examining shipping documents, invoices, and other relevant information.

Resolution: If the claim is found to be valid, Amazon may take appropriate action, such as adjusting the invoiced amount, requesting additional products, or working with the supplier to resolve the issue.

Communication: Throughout the process, there is likely to be communication between the vendor, Amazon, and the supplier to address and resolve the shortage claim.

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