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Follow on Google News | AAEON Collaborates with Darwin Precision Industry and JTB TechAlready deployed in a number of public spaces, the generative AI solution marks a significant milestone for AAEON.
By: AAEON Technology The system is currently installed in various public locations such as metro stations, train stations, and airports. The presence of generative AI products in the market is limited, especially those capable of integrating both voice and image recognition into their operation. Most existing smart customer service systems require manual language selection and depend on cloud APIs (e.g., OpenAI), leading to an industry average of a three-second delay in response time due to network latency. Moreover, the vast amount of content drawn from and generated by large language models (LLMs) can result in even longer response times. Existing solutions' dependence on network connectivity also introduces inevitable cybersecurity risks. Companies using these systems face privacy exposure risks, and if the network fails, the system does too. However, the generative AI recognition system developed in collaboration with Darwin Precision Industry and JTB Tech was designed to address these challenges. It not only automatically recognizes languages (including sign language) but provides responses within one second, giving users immediate feedback in a way that fully demonstrates the benefits of generative AI. The system connects to a private cloud, ensuring data security. The type of LLM employed, a "Retrieval-Augmented Generation (RAG)", also contributes to its ability to issue faster responses. Comprehensive VPN protection ensures privacy, while the system can also operate offline, eliminating the need for a network connection. AAEON provided a fully customized system featuring a 13th Generation Intel® Core™ i9 CPU, a water-cooled GPU, and a bespoke heat dissipation system to enhance CPU cooling. Further, the system included four 2.5" HDD bays for storage, two high-speed Ethernet ports, one USB Type-C port, and two USB 2.0 ports, as well as seven expansion slots for future scalability as LLM technology evolves. End
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