FLS - Fast Lean Smart Secures New Contract with G4S

READING, U.K. - Aug. 13, 2024 - PRLog -- FLS announces a new contract to supply the dynamic field service scheduling software solution FLS VISITOUR to G4S Fire & Security Systems in the UK. Real-time efficiency gains are planned to raise productivity and customer service outcomes.

The G4S team manages a mix of installation appointments and SLA response-based maintenance tasks to be performed at customer sites, 365 days a year. As part of the solution, G4S will upgrade its Tesseract Service Centre from Asolvi to the latest version.

Tony Anderson, Operations Director for G4S UK&I, said "Our objective is to refresh our systems with leading technology to manage our service operations and improve our efficiency. Through the use of dynamic scheduling we will be able to replace manual processes for planned and reactive work with automation that will achieve better routes and faster response times; all whilst still ensuring that the field engineers assigned have the right skills, accreditation, and access clearance."

Managing field services in real-time will deliver benefits across operations, continues Tony, "Customer service is at the heart of everything we do and less time for driving and administration means more time for engineers with customers."

The company undertook a procurement process as Tony explained, "FLS were selected as G4S were impressed by the scheduling capability and links to our existing service platform. The ease of use and interaction with FLS was also another major factor in selection."

Designing schedules with critical accuracy, FLS VISITOUR embeds routing based on actual time-of-day driving speeds for each of the eight million road junctions in the UK; operating in real-time with new routes calculated to accommodate delays, changes or new jobs, within seconds.

Jeremy Squire, UK Managing Director at FLS commented, "FLS is excited to have been selected for this project by G4S and to work with a leading, global brand in secure solutions. We have existing joint customers with Asolvi and we were delighted to have received their recommendation based on this experience. We now look forward to deploying the FLS VISITOUR solution in partnership with Asolvi and helping G4S to achieve its productivity and efficiency goals."

For more about FLS, visit: https://www.fastleansmart.com/en

For more about G4S Fire & Security Systems, visit: https://www.g4s.com/en-gb/what-we-do/security-solutions/c...