HoduCC Recognized as FrontRunner by Software Advice

AHMEDABAD, India - Oct. 4, 2024 - PRLog -- HoduSoft, a leading provider of unified communication solutions, has announced that its HoduCC omnichannel contact center software has been named a Front Runner by Software Advice.
Software Advice is a company that offers advisory services, research, and user reviews in over 300 market categories.
The categories include medical, CRM, HR, construction, business intelligence, and marketing automation, catering to diverse business software needs.
The FrontRunners methodology uses recently published user reviews to score products on two primary dimensions: Usability (weighted average of Functionality and Ease-of-use) and Customer Satisfaction (weighted average of Value for Money, Likelihood to Recommend, and Customer Support).
HoduCC omnichannel contact center software scored 4.6 stars in ease-of-use, customer support, value for money, and 4.5 stars in functionality.
The contact center software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Some of the add on features are:
WhatsApp bot
Voice transcription
Quality analysis
WhatsApp broadcasting
SMS broadcasting
Survey module, and more.
Speaking about the recognition, Kartik Khambhati, co-founder and chief business development officer, said, "At HoduSoft, we are delighted to be named as a frontrunner by scoring an overall rating of 4.6 stars. We are grateful to our customers across the globe who used our omnichannel contact center software and gave their reviews and ratings, enabling us to earn this prestigious recognition."
Expressing his delight over the coveted recognition, Bharat Lalcheta, co-founder and chief technology officer, said, "Software Advice naming HoduCC omnichannel contact center software as one of the leading frontrunners is a significant achievement as it underscores our team's commitment to excellence in usability and customer satisfaction."
He concludes by saying, "It also speaks volumes about the technology features, which not only offers streamlined end-to-end communication solutions but also the flexibility to align with your business processes seamlessly."
About HoduSoft:
HoduSoft is an India-headquartered unified communications software maker. Started in 2015, HoduSoft builds quality software products to help businesses achieve success with their communications tools. Today, HoduSoft is one of the leading VoIP software makers, offering world-class communication products at unmatched value for companies of all sizes. The latest Gartner Digital Markets report features HoduSoft's HoduCC contact and calls center software as a Category Leader and FrontRunner for call recording solutions.
About HoduCC
HoduCC is a call and contact center software designed to help businesses resolve clients' issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms. For more information, please go through https://hodusoft.com/
Contact:
Kartik Khambhati
Co-founder and Chief Business Development Officer
707-708-4638
www.hodusoft.com