BroadSource, Cisco and ConnectEast Keep Melbourne Moving

MELBOURNE, Australia - Nov. 14, 2024 - PRLog -- After years of partnership and careful planning, BroadSource and Cisco helped ConnectEast take their contact centre to the next level. With modernised, efficient, and secure technologies, Webex and SecureCall by BroadSource provides exactly what EastLink needs to help keep Melbourne moving.

SecureCall is the first and only integrated application that seamlessly delivers PCI compliant calls natively within the Webex Contact Centre and Webex Calling client application. This integration empowers Webex customers to strategically manage the risks and rising costs associated with PCI-DSS compliance. The innovative approach of 'outsourcing' the card payment process to SecureCall delivers a streamlined and secure solution to Webex customers.

SecureCall went live at ConnectEast, a Webex customer, earlier this year. With this implementation, ConnectEast now take secure payments by phone and satisfy their PCI DSS (Payment Card Industry Data Security Standard) obligations, ensuring a safer and more streamlined transaction process for their customers.

Many of us have experienced being on a call where you have no choice but to read out your credit card details. However, these transactions likely fall outside the compliance standards set by credit card companies. No one feels comfortable sharing their details with a stranger on the other end of the phone and businesses don't want to take on the responsibility of protecting customer data.

ConnectEast customers are now able to securely enter their credit card details during a call without the call centre agent seeing or hearing any sensitive information. Instead, customers input their credit card details directly into their phones. The agent, remains on the call throughout the payment process to guide the caller and ensure the details are entered correctly before they submit the payment.

SecureCall, not just for call centres

SecureCall economically scales to businesses of all sizes that require secure card payments in various settings, including retailers, medical offices, professional services firms, automotive dealerships, restaurants, hotels and hospitality, local government, education institutions, sports and entertainment venues, non-profits, and more. This solution makes PCI DSS (Payment Card Industry Data Security Standard) compliance for card payments by phone possible for any sized business, ensuring that all transactions meet the highest security standards.

Dive into the details of this innovative project https://www.webex.com/us/en/customers/connecteast.html