Fusion Connect Leverages Work 365 for Scalable CSP Growth

RESTON, Va. - Jan. 29, 2025 - PRLog -- Fusion Connect, a leading Managed Communications and Cloud Service Provider (CSP), has successfully enhanced its operational efficiency and customer experience through Work 365, a CSP automation and billing management platform. This collaboration resulted in significant financial and operational improvements, positioning Fusion Connect for scalable growth.

Addressing Key Challenges
Fusion Connect overcame several operational hurdles with Work 365, including:

• Billing inefficiencies: Manual processes led to discrepancies between license consumption and billing, causing revenue leakage.
• Renewal complexities: Missed renewal opportunities increased customer churn risks.
• Limited Azure management: Lack of tools to effectively manage usage-based services hindered expansion.
• No self-service portal: Customers had limited visibility into their subscriptions, creating additional operational overhead.

Work 365's Impact
Work 365 addressed these challenges by automating key processes, enabling:

• Accurate billing aligned with consumption: Eliminated manual reconciliations, improving financial accuracy.
• Proactive renewal management: Ensured timely renewals, reducing churn risks.
• Enhanced Azure tracking: Allowed seamless management of cloud services, supporting business growth.
• Customer self-service: Empowered customers with real-time access to their subscription data.

Results Achieved
Fusion Connect reported the following annualized benefits:

• Operational cost savings: 680 support hours and 1,360 reconciliation hours saved.
• Revenue recovery: $189,360 regained through accurate billing.
• Churn reduction: $37,870 in profit impact from customer retention.

Chris Updegraft, CIO at Fusion Connect, shared,

"Work 365 has transformed how we operate by automating critical business processes like provisioning and billing. This has not only reduced overhead but also improved the accuracy of our invoicing. Now, we can focus on growing our CSP business without worrying about operational inefficiencies."

Discover the Full Case Study
For a detailed look at how Work 365 helped Fusion Connect achieve these milestones, view the complete case study: Achieving Accurate Billing and Streamlined Operations with Work 365 - Full Case Study. (https://resources.work365apps.com/hubfs/pdf/Fusion%20Conn...)

Work 365 continues to enable CSPs like Fusion Connect to unlock new levels of efficiency and scalability. Learn more about how Work 365 can drive similar results for your business at www.work365apps.com (https://www.prlog.org/).