PatientWorks Partners with PRSONAS™ with iHealthAssist AI Avatar

GAHANNA, Ohio - Feb. 18, 2025 - PRLog -- PatientWorks' kiosks, now with Concierge and Wayfinding solutions powered by PRSONAS™ offer patients seamless check-in and navigation, enabling healthcare providers to enhance service quality with fewer resources.

PatientWorks has partnered with PRSONAS™ to add PRSONAS' iHealthAssist AI Avatar Concierge and Wayfinding solution to the PatientWorks check-in kiosks.  When patients complete their check-in at the kiosk an avatar will engage with the patient to provide wayfinding directions on the next step in the patient's journey.

"We are impressed by the interactive assistance provided by the PRSONAS™ avatar.  This enhances the capability of the check-in kiosk solution to understand the patient's wayfinding needs and to provide easy to understand wayfinding directions" said Norman Snidow, Vice President of Sales of PatientWorks.  "We believe our customers will be excited about the addition of this innovative capability to our check-in kiosks."

PatientWorks is a leader in providing patient self-service solutions for the healthcare industry. For more info go to:. https://www.patientworks.com

Patients today face stressful interactions with their healthcare providers.  They expect state of the art systems that allow them to easily complete their registration processes and find their way to the next steps in their patient journeys.  Meanwhile healthcare providers are faced with staff shortages and patient dissatisfaction with having to wait for staff to provide their service.  The team of PatientWorks and PRSONAS™ provides state of the art solutions that are patient friendly, easy to use, and allow healthcare providers to provide great service with less staff.

Some of the top benefits of the partnership between PRSONAS™ and PatientWorks are:

Enhanced Patient Experience: This integration provides patients with seamless check-in processes and easy navigation, reducing stress and improving satisfaction.

Increased Efficiency for Healthcare Providers: By automating key patient interactions, healthcare providers can maintain high service quality while addressing staff shortages and minimizing the workload on existing staff.

Multilingual and Accessible Communication: Patients can communicate in their native language, including American Sign Language, ensuring that facilities provide inclusive 24/7 support without needing additional staffing resources.

"We are thrilled to partner with PatientWorks to bring our technology to their innovative kiosk solutions," said Chuck Rinker, CEO of PRSONAS™. "This collaboration aligns with our mission to enhance patient experiences through engaging, human-like interactions while supporting healthcare providers in delivering exceptional service with greater efficiency."

About PatientWorks PatientWorks is a leader in providing self-service solutions for the healthcare industry.

About PRSONAS™ PRSONAS™ is a provider of intelligent digital assistants that enhance customer service and user experiences through interactive, AI-driven avatars. Their solutions support industries including healthcare, hospitality, and corporate settings, making service interactions more efficient and engaging.