If you are unable to log into your account, it could be one of the following reasons -
- Wrong username - You can click on the "Forgot User Name" link to retrieve your username. Your username will be sent to your email address. Usually, your email address is your username.
- Wrong password - You can click on the "Forgot Password" link to retrieve your password. Your password will be sent to your email address.
- Cookies disabled or not supported by the browser - We use cookies for user authentication. Please use a browser that supports cookies and cookies must be enabled. Most modern browsers support cookies and have cookies enabled by default.
- If you see the message that cookies are not enabled even after you have enabled the cookies, please refresh the web page before attempting to login. If you still see the problem and you are using IE7, then please try another browser like firefox.
- JavaScript disabled or not supported by the browser - We use JavaScript to enhance user experience. Please use a browser that supports JavaScript and JavaScript must be enabled. Most modern browsers support JavaScript and have JavaScript enabled by default.
