Aylesbury Latest News (Buckinghamshire, England)

An exclusive workshop online Workshop - Held online via Teams

27-28 November 2024 - Online OnTeams. A 'must attend' for all analysts working in law enforcement and the wider public and private sector – book your place now.

Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+.