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Follow on Google News | Top Iontas Partner Secures another Financial Institution Win with Iontas TechnologiesIontas is on a roll supplying banks and financial institutions with the revolutionary Focus software suite, giving these organizations a human-centric view of how employees use software technology to do their jobs.
By: Jean Norton This bank’s employees joins hundreds of thousands of users around the world who use Focus to optimize business processes, improve operational efficiency, and increase productivity without sacrificing quality. The Focus software suite gathers data on how users interact with software applications, so that companies can understand how employees follow business processes day-to-day. Focus collects and analyzes workflow metrics and key performance indicators, such as handle times and throughput, to help identify process bottlenecks. “Guided by the data from Focus, companies can give employees the training and tools they need to do their jobs effectively,” Unlike almost all other business process optimization software, Focus requires no integration with the applications it monitors. It uses patented technology to gather software usage data directly from the Windows operating system. Companies can deploy Focus in a single day with no interruption to business-critical systems or network disturbances. Focus’s popularity with large organizations has surged in the last two years. The Focus software (http://www.iontas.com/ About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. Website: www.iontas.com End
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