Follow on Google News News By Tag * Financial Services * Banks * Banking * Workforce Optimization * Wfo * Iontas * Six Sigma * Lean Operations * Retail Banks * More Tags... Industry News News By Location Country(s) Industry News
Follow on Google News | Major U.S. Bank Deploys 55,000 Seats of Iontas’ Focus Software SuiteIontas continues to impact workforce optimization (WFO) in the financial services industry with multi-million dollar deployment of the innovative Focus software suite.
By: Iontas Iontas’s unique and powerful Focus software suite (http://www.iontas.com/ The bank chose Focus for its unrivaled ability to help them gather metrics on teller activities. Focus’s real-time visibility into employees’ execution of business processes provided the crucial data they needed to normalize and improve processes. With Focus, the bank was able to identify, promote and propagate best practices consistently throughout the organization, improve operational efficiency, and significantly reduce costs. A bank spokesman commented that Focus is now critical to their competitive advantage, noting that “Focus is core technology for all our retail desktops.” The bank conducted a thorough pilot before launching Focus to all of their branches. The subsequent live launch deployed all three products to all retail branches throughout the United States. The bank managed the implementation to 55,000 seats in the retail branches over the network from a central location, without disrupting branch operation, in only six weeks. In addition to identifying process inefficiencies and reducing costs, Focus benefited the bank in several other ways. First, it helped identify training needs for individual users. Second, it ensured that processes comply with bank regulations. Finally, it delivered an unexpected benefit: the bank is now able to detect, analyze, and respond to any unusual practices in real time, further improving security and compliance with industry regulations. # # # Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. Website: www.iontas.com End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|