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Follow on Google News | New Process Discovery Software from Iontas Solves Major Issues in BPM WorldProcess definition is, at best, an educated guess. Process Discovery Focus automatically tracks users activities and displays all paths in a Visio diagram.
By: Jean Norton Iontas’s unique and powerful Focus software suite helps companies understand how their most important assets – people and information technology – are actually working together. After a business manager defines the first and last steps in a process, Process Discovery Focus analyzes the use of software enterprise-wide to build a picture of the intermediate steps that users actually take to perform that business process. The result? Managers can end the guessing game about how people actually use information technology. With Focus, business managers are able to identify, promote and propagate best practices consistently throughout the organization, improve operational efficiency, and significantly reduce costs. “Several leading analysts told us that automatic process discovery didn’t exist; that no one really had insight into how people were doing their work. Data didn’t exist, so companies had to resort to surveys, interviews, logic and hypothesizing – all painful, often inaccurate, and inefficient method. So, we built Process Discovery Focus to fill this tremendous need in the Business Process Management (BPM) space ,” said Iontas CEO Joe Stockton. “Every manager at every company needs to understand their processes before they can optimize them. We’re generating a lot of interest from the customers we’ve shown this to,” he added. Process Discovery Focus is intended for both front- and back-office operations. Any firm wanting to enhance its operations can take advantage of the information the Focus suite makes available. # # # About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. End
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