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Follow on Google News | Call Center Outsourcer Secures 1700 Seats of Activity and Event Focus from IontasIncreasing numbers of contact centers see the value the Focus Software Suite brings to optimizing their workforce effectiveness.
By: Jean Norton "This tool clearly gives us a competitive advantage against other call center outsourcing companies," claims the project manager, "and is critical to protecting our profit margins as exception issues can be resolved in real-time." Iontas’s Focus software suite, which consists of four modules, gives companies the unique ability to understand exactly how employees use software to do their day-to-day jobs so they can improve business processes and resource allocation. The Activity Focus module captures detailed data on how users interact with their software applications, including information such as what applications and web pages users access, how long they spend in a given window or page, and even values entered by users or returned by software. The Event Focus module is a business rules event processing engine that allows companies to plan for events and automatically trigger actions based on these occurrences. The third module in the Focus suite, Process Focus, recognizes and captures data on entire business processes, such as "loan application" “Companies all over the world are using Focus to collect software metrics and key performance indicators,” “Only Focus both collects performance metrics from any software application without special integration. And only Focus enables companies to act on that data in real time,” added Stockton. About Iontas Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs. Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools. Iontas helps companies work smart. # # # Iontas creates software that captures information about how workers use software applications to do their jobs, an automated 24/7 Time and Motion Study. End
Page Updated Last on: Aug 20, 2008
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