HIN Webinar Presents ED Innovations to Reduce Overcrowding and Wait Times

Jan. 6, 2009 - PRLog -- An economy that is creating more unemployed and uninsured individuals is just one factor contributing to a rise in emergency department (ED) use. Learn how innovations by two hospital EDs in ED design, staff recruitment and retention and treatment of pediatric patients are helping these facilities to reduce overcrowding and wait times and increase patient satisfaction during a January 14, 2009 webinar, "Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time."

The 90-minute webinar, scheduled for 1:30 p.m. Eastern on January 14, 2009 is sponsored by the Healthcare Intelligence Network. Learn more about strategies to reduce ED overcrowding and wait times by visiting http://www.hin.com/cgi-local/link/news/pl.cgi?edcrowdingrel.

NEWS FACTS:

--- Scheduled Speakers: Cindy Rentsch, clinical director of emergency services at Edward Hospital, and Joan Heater, director of the Banner Gateway Medical Center and a member of the management engineering program at Banner Medical Center.

--- Conference Highlights: Building a culture of customer service and patient satisfaction in the emergency room (ER); creating effective communication strategies among the ER staff and between the staff and patients that yield results; serving the needs of the urgent and the non-urgent patients satisfactorily in the ER; implementing strategies and tools that measure and audit performance in the ER; and analyzing the bottom line impact on improved performance.

--- Target Audience: CEOs, medical directors, health plan executives, care management nurses, physician executives and business development and strategic planning directors.

--- Webinar Formats: 90-minute live webinar on January 14, 2009 includes a 30-minute Q&A; “On-Demand” rebroadcast available January 16, 2009; 90-minute recording on CD-ROM with printed transcript or training DVD available January 30, 2009. Get more information on strategies to reduce ED overcrowding and wait times by visiting http://www.hin.com/cgi-local/link/news/pl.cgi?edcrowdingrel.


QUOTE ATTRIBUTABLE TO MELANIE MATTHEWS, HIN EXECUTIVE VP AND COO:

To view Melanie Matthews's profile, please visit: http://www.hin.com/bios.html#mm.

“In an economy where EDs are increasingly the safety net providers for uninsured populations, this is need-to-know information. In its National Report Card on the State of Emergency Medicine for 2009, the American College of Emergency Physicians has given the United States an overall grade of C-, largely due to poor ratings for access to emergency care. These hospital EDs are getting high marks from patients and peers on their innovative approaches to facility design, physician engagement, staff retention and patient flow. "

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

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The Healthcare Intelligence Network (HIN) is an electronic publishing company providing high-quality information on the business of healthcare.