Call Center Leadership Course. Learn from industry professionals and leaders.

April 6, 2009 - PRLog -- June 16-19, 2009 -- Minneapolis, MN plus tour of GE Call Center

Notes: the course will be held at GE facility located at: Three Capital Drive, Eden Prairie, MN 55344. Eden Prairie is a suburb on the SW side of Minneapolis.

www.thecollegeofcallcenterexcellence.com

The course includes both lectures and case studies, which were developed by Dr. Jon Anton, Director of Research at Purdue, internationally recognized as a leader in Call Center Management. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).

We provide complete course documentation for each attendee. You will receive a comprehensive workbook with over 100 pages and a sample case study - a document for easy reference when you are applying new skills at work.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and consulting. We believe our experience sets The College of Call Center Excellence apart. For managers looking to elevate the performance of their own skills and insights on a wide range of subjects there is no better program of courses.

Tmcnet.com
http://www.tmcnet.com/usubmit/2009/04/06/4110724.htm.

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BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers.