CSG Systems Presents Automated Collections, Output Solutions,Content Monetization and Customer Intel

April 13, 2009 - PRLog -- ENGLEWOOD, Colo. — CSG Systems , a leading provider of customer interaction management and billing solutions, will showcase its top solutions at the Billing & OSS World Conference and Expo, April 14-16 at the Rio All-Suite Hotel & Casino in Las Vegas.

With a 25-year track record of providing highly scalable and flexible billing and customer care solutions for cable, telecom,  utility and other industries, CSG Systems has strengthened its customer interaction management suite in 2009 through strategic acquisitions and innovative, organic application launches.

At Billing & OSS World, CSG will demonstrate its Prairie Automated Collections Solution, which uses voice, text and email tools to improve collections on customer accounts, as well as CSG’s Content Direct Solution, an interactive online video engagement and monetization platform.

Also on hand at Billing & OSS World will be CSG’s newest solution, Quaero Customer Intelligence. Its marketing services suite, which couples powerful customer intelligence strategy with analytics, provides companies with information and strategies for better customer care and sharper marketing tactics.

The company will demonstrate how Quaero’s analytical capabilities allow clients to operationalize key data from CSG’s billing system and other external data feeds to profile and predict customer profitability and behavior. This knowledge allows more timely and pertinent customer interactions via customer service representatives, websites, monthly statements, interactive messaging and direct marketing.

Speaking at Billing & OSS World is Naras Eechambadi, Senior Vice President & General Manager of CSG Systems’ Quaero Customer Intelligence team. A widely recognized thought leader and innovator in the marketing industry, Naras will join CSG’s Ron Vernon, Vice President Customer Intelligence on the “Data Analytics” panel in the “All Things Revenue: Generation, Assurance, Optimization” track from 10:00 a.m. to 10:45 a.m. on Wednesday.  The session will discuss how data analytics can improve business performance and influence strategic marketing decisions and direction.

CSG Systems will also feature its other customer care, revenue management, and output solutions designed to help clients maximize every customer interaction, all at Booth #1308.

Billing & OSS World is the premier conference and exposition focusing on business and operations support systems requirements for next-generation communications networks. The show brings together service providers, top executives and OSS/Billing managers from companies across the country to showcase emerging technologies and industry best practices.

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About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International  is a customer interaction management company that provides software- and services-based solutions that help clients engage and transact with their customers. With a 25-year heritage in providing customer management and billing solutions to North American cable, telecom and direct broadcast satellite companies, CSG has broadened its customer interaction management capabilities to proudly serve this client base as well as new, highly competitive industries including financial services, healthcare, utilities and more. Today, CSG's solutions reach more than half of all U.S. households each month and manage over $36 billion in transactions annually on its clients' behalf. For more information, visit our website at www.csgsystems.com .