McKesson Pharmacy Systems Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

May 28, 2009 - PRLog -- Is the largest pharmaceutical distributor in North America, every day we distribute one-third of the medicines used in North America, supplying more than 40,000 U.S. health care locations from Wal-Mart to the Department of Veterans Affairs to community pharmacies. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About McKesson Pharmacy Systems

McKesson's vision is to help create a health care system where quality is higher, mistakes are fewer and costs are lower. As the nation's leading health care services company, we provide pharmaceuticals, medical supplies and health care information technologies that make health care safer while reducing costs. McKesson touches virtually every aspect of health care.

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About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com