Home Security Store Promotes Ruben Cervantes

Jan. 21, 2010 - PRLog -- January 21, 2010—Riverside, CA—Home Security Store is pleased to announce the promotion of Ruben Cervantes to Lead Sales Representative.
 
Ruben has always had a thirst for management, and rarely settled for less.  Prior to coming to Home Security Store, Ruben served as Operations Manager for a Dish Network warehouse, where he cut his teeth on customer service and says he sought new ways to manage staff.  It wasn't until three years ago that he joined the Home Security Store team as a sales representative—not a manager—but he knew that with the right drive and determination he would one day rise through the ranks to his current position. 
 
“My number one goal in any job I've had has been to manage,” Ruben says.  And he certainly takes his position seriously, adding that good customer service boils down to one simple rule: “Listening to your customer, focusing on the conversation.”
 
Ruben recites the phrase confidently, and on hearing him talk about the importance of individual customer needs, you not only realize just how much he desires his slew of increased responsibilities, but also how much he deserves it.
 
“No two customers are the same,” he says. “Some customers fixate on price, for others price isn't an issue.  Most of them want to know our systems are user-friendly and easy to install, and that's where we can really advertise our excellent tech-support.  Ultimately, the key is to really hone in on what each individual is looking for, and to find exactly what they need while being pleasant, professional... and quick!”
 
Ralph Winn, Vice President of The Home Security Store, is thrilled with Ruben's promotion.
 
“We are proud of Ruben and the work that he has achieved thus far,” he says. “As we expand our sales force, we feel that Ruben is the right fit to lead our team.  We've been very fortunate that our business has continued to grow, even in these tough economic times.”
 
Again, congratulations to Ruben Cervantes. Home Security Store is confident 2010 will be as successful, if not more, as years past.

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