Harrah’s Resort In Atlantic City Partners With Service Tracking System To Enhance Valet Park

June 11, 2011 - PRLog -- Atlantic City, NJ -- Top-rated and world class are frequently terms used to describe the guest services and amenities available daily to visitors of the Harrah’s Resort in Atlantic City. The Computerized Valet Parking Technology (CVPS) software provided by Service Tracking Systems (STS) is an integral part of the outstanding service provided at Harrah’s Resort.  Now, Harrah’s Resort Atlantic City has announced the addition of STS’ BellDeskPro to their guest service arsenal. The valet and bell desk management system ensures a better customer service experience to anyone visiting the hotel and improved management of hotel resources.
Visitors to Harrah’s Resort Atlantic City enjoy first class customer service from the moment they arrive and entrust their vehicle to a Harrah’s valet. The CVPS allows the valet staff to account for every vehicle and the location of the nearest staff member. Then after they enter the lobby, with the help of BellDeskPro, the customer service continues with the delivery of flowers, dry cleaning or other service provided by the hotel’s bell desk staff.
With the click of a button the Bell Captain notifies the bellman of a request to assist a visitor anywhere at the Harrah’s Resort Atlantic City facility. The bellman receives the update from BellDeskPro through a handheld wireless device, while the Bell Captain monitors the status of each request and by knowing the location of each staff member, the tasks can be assigned appropriately.
Through the use of this innovative technology, Harrah’s bell desk staff can efficiently respond to guests requests. It allows the staff to seamlessly provide prompter service to the guests, and improves management’s ability to effectively utilize their staff resources.
As a premiere Atlantic City hotel, boasting the tallest hotel tower, Harrah’s guests enjoy customer service reflective of their luxurious surroundings throughout the stay. Through their collaboration with STS they gain access to over fifteen years of valet parking experience at leading hotels through America.

About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.
Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net

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Service Tracking Systems (STS) is a front service technology solutions company designed to elevate customer service, increase productivity, minimize liabilities and enhance facility security.