Sandia Resort And Casino Partners With Service Tracking System To Offer Guests Innovative New Valet

June 23, 2011 - PRLog -- When guests approach the porte-cochere entry of the Sandia Resort and Casino, they can relax in knowing that not only that they will enjoy mountain views and world-class golf, but that their vehicles will be well taken care of through the use of the latest in valet parking technology. Sandia is the first casino resort property in New Mexico to offer the Computerized Valet Parking Technology (CVPS) software provided by Service Tracking Systems (STS).          

The hotel and casino, a premiere wedding and golf destination, is enhancing their attentive customer service by reducing wait times for guest vehicle pick-ups. When ready to visit local attractions, guests can visit a Self-serve Request Kiosk and scan their bar coded valet ticket, which sends the request and vehicle information instantly to the valet attendants. The kiosk provides wait time information and allows the customer to wait for their vehicle in a climate controlled area. Guests may watch their vehicle approach as it is delivered to the staging area.

Through their use of Service Tracking Systems' HDIP Digital Camera Lane, Sandia is able to reduce both the total amount paid for damage claims, as well as the number of claims filed. Historically, deploying STS’ camera technology has reduced the claims paid out by more than 50%. The CVPS HDIP camera lane also utilizes license plate recognition technology to allow for automatic vehicle identification (reducing the data entry process).

The innovative technology is deployed at more than 110 casino resort properties in the US and Canada, the most recent addition being Planet Hollywood Las Vegas.        


About Service Tracking Systems, Inc.

Service Tracking Systems is the inventor of today’s popular valet parking technologies, with over 500 installations in most major cities across the US, Canada, Australia, and Dubai. Core Service Tracking Systems products are Computerized Valet Parking Systems (CVPS), HDCamPro, CheckPointLPR and BellDeskPro. Client locations include casinos, hotels, airports, office buildings, off airport parking, shopping malls, residential communities, and parking garages.

Service Tracking Systems first product to automate the valet parking industry was it’s game changing CVPS (Computerized Valet Parking System) technology, providing valet operations across the world with the most innovative valet management tools and market expertise. Designed by an operator with 30 years of valet parking industry experience, CVPS provides the tools to measure service levels, streamline operations, minimize damage claims and quantify employee performance.

Tabitha Jean Naylor | Marketing and Media | tabitha@servicetrackingsystems.net

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Service Tracking Systems (STS) is a front service technology solutions company designed to elevate customer service, increase productivity, minimize liabilities and enhance facility security.