Local MP praises growing Southend contact centre business

June 13, 2012 - PRLog -- Southend, UK, 13th June 2012 - Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.

James Duddridge commented, “It’s wonderful to see a business like Ventrica thriving in what is a tough trading environment.  Ventrica founder Dino Forte has created a vibrant and successful environment that is hugely popular with both staff and clients.  The positive atmosphere is obviously a key reason why the company has attracted some of the World’s top brands as its clients.”

“Southend really is the perfect location for businesses, with easy access to the Capital and links to Europe with the recent expansion of Southend Airport.  It’s always a pleasure to meet with businesses with a passion for what they do and hope that Ventrica’s model will inspire other local businesses.”  

Ventrica works with many UK and European companies providing both English-speaking and multi-lingual staff to manage all types of services - from telemarketing and customer care lines through to managing multimedia contact such as email and social media.

Founder of Ventrica, entrepreneur, Dino Forte commented, “We aim to be one of Southend’s largest private employers and create an atmosphere where staff feel valued, engaged with the business and have the potential to further their career.   The competition out there is tough, but there is still massive demand from companies looking for high quality outsourced customer management.  This allows companies to focus on what they do best and rely on experts to nurture new and existing customer relationships.  Ventrica is continuing to grow and we are on track for a £5m turnover by 2014.”

Ventrica’s premises are located in Tylers House on Tylers Avenue, Southend, with views across the bay.


For more information visit  - www.ventrica.co.uk

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Editor’s notes:

About Ventrica:

Ventrica is an outsourced contact centre and BPO (business processing outsourcing) business that offers a full range of high quality, professional outsourced services at sensible costs.  Ventrica has the capabilities and flexibility to scale up and down as a business requires, drawing on a pool of highly experienced staff and the latest multimedia technology.
Ventrica can support all types of campaigns from handling the response to a one-off advertising campaign, through to providing a professional and experienced telemarketing team to boost sales or a fully managed customer service centre.
The company is headquartered in Southend where it operates from spacious, hi-tech and modern offices, placing significant emphasis on the comfort and well-being of its staff.  Ventrica shares the same passion about its customers’ business as it does for its own and continually strives for quality and consistency of service delivery.
Ventrica’s objectives are simple;
•   To create a greater level of client satisfaction
•   To provide clients with a measurable reduction in costs
•   To add value to a client’s organisation

About James Duddridge

James Duddridge was elected as the Member of Parliament for Rochford & Southend East in May 2005 and re-elected in 2010. Born in 1971, James lives in Southend with his wife Katy, their two young sons Tom and Henry, their daughter Mary and their two cats Boris and Barney.

Upon leaving Essex University, James went on to pursue a successful business career in the private sector. He was a banker with Barclays in the City of London and Africa for 10 years, rising to National Sales Director in the Ivory Coast and eventually running the bank’s operations in Botswana with a staff of 750 people. He was also a founder member of the highly successful national polling firm YouGov. He remains interested in financial matters and the effect of legislation on business.

James is active in the local community and has run a number of campaigns in Rochford & Southend, including:

   Successfully preventing the closure of Sutton Road Post Office
   Campaigned to try and prevent the closure of Southend's Driving Test Centre
   Supporting Southend's cancer centre
   Stopping the merger of Essex's Police force
   Campaigning for fair funding for Southend Council and an accurate Census in 2011
   Disposal of radioactive waste

He was appointed to David Cameron’s front-bench in January 2008 as Opposition Whip with responsibility for the Department of Work and Pensions and the Cabinet Office. In December 2008 he was promoted within his role as Opposition Whip, and was responsible for the Treasury department.