MICROS Partners Grosvenor Technology

Dec. 16, 2013 - PRLog -- Neuss – December 3, 2013— MICROS a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce, that Grosvenor Technology has been selected as a strategic hardware vendor to provide hardware for the MICROS Workforce Management (WFM) Solutions customer base in the Europe, Africa Middle-East (EAME) region. Grosvenor Technology, UK has over 25 years of engineering excellence in the design and manufacture of data collection products for workforce management and time and attendance applications.

MICROS are white labeling a series of Grosvenor terminal range to supply a complete end-to-end workforce management solution. The Grosvenor Technology IT Series is a family of workforce management terminal products based upon leading edge technology. High performance processors and the Linux operating system bring an enriched user experience to applications such as task anagement, time and attendance bookings.

The Grosvenor advanced integration tools helps to create a professional development environment and they are fully integrated with the terminal platform and complement the MICROS’ WFM applications. The applications for the business logic are customisable. Also the user interfaces for Time and Attendance solutions and services can be customized for small retailers and multinational corporations and are the foundation for unlocking the customers’ potential to make smarter decisions.

The MICROS workforce management solution set already offers a wide range of tools that enable our customers to plan the efficient use of resources and reduce costs, while ensuring the right employees are in the right place to serve their customers and increasing their sales revenue. The MICROS modular systems fully integrate to key retail systems including POS, ERP and CRM, allowing our customers to maintain optimum staffing levels across all company departments and locations.

The MICROS enterprise WFM solution has been tried and tested in over 500 retailers spanning across 26 countries.

Our customers will benefit from the secure, scalable and advanced terminal products and will receive excellent service levels on the selected hardware range across EAME.

“The combined Grosvenor Technology and our next generation WFM solution, will help the MICROS brand grow and thrive in the local and national retail communities,” stated Stephen Coetzer, EAME – Workforce Management Product Director, Retail Division of MICROS.“MICROS’ commitment and dedication to a high level of service makes it stand above its industry peers. We look forward to continuing our work with MICROS, a company that is partnering us in the WFM space. We are confident in our ability to help

MICROS further develop its market presence at an international level.” stated Paul C. Smith, New Business Development Manager, Grosvenor Technology

About Grosvenor Technology

For nearly thirty years, Grosvenor Technology has delivered workforce management and data acquisition equipment into mainstream markets in Europe and North America. Our products have long been recognised as being market leaders in their highly specialised sectors and are continually being developed and improved upon. Grosvenor Technology’s IT Series has been designed with customer fit 'smart modules' to offer the maximum flexibility from components that are immediately available 'off the shelf'.

The IT Series terminals incorporates leading edge technology and has some really exciting features and benefits such as:

• Easy development allowing personalised views and functionality at the terminal

• Multi-lingual at both company and employee level i.e. when you clock to start/stop work, your instructions are in your own language

• Play and record sound allowing messages to be left for supervisors and employees e.g. Happy birthday Dan

• Take photograph when employees book at terminal. This stops work colleagues booking each other in/out.

About MICROS Systems, Inc.

MICROS-FIDELIO GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., which provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. Serving an extensive portfolio of clients worldwide, MICROS solutions are utilized in over 567,000 hotels, casinos, table and quick service restaurants, retail, leisure and entertainment, fuel and convenience, cruise, and travel operations in more than 180 countries, and on all seven continents. MICROS combines its industry knowledge and expertise to provide cloud-based, mobile and on premise solutions that allow its clients to streamline operations and successfully engage their customers. MICROS applications include point of sale, property management, central systems, business Intelligence, eCommerce, loyalty, CRM, loss prevention, distributed order management, labor management, inventory management, and merchandise planning solutions. MICROS services include hosting and SaaS, platform implementation and integration, strategic business consulting, interactive marketing, design services including creative and user experience, and managed services.