Inktel Wins Two New Restaurant Accounts in Q1 2015

MIAMI - April 29, 2015 - PRLog -- When restaurant operators want to increase sales and optimize guest services, they turn to Inktel to provide centralized, multi-channel communications solutions for off-premise catering and takeout orders.

Directly following the holiday season, the highest volume period for restaurant operators, Inktel launched two new partnerships across two different food categories:

- One of the largest fast casual chains serving deli fare with over 350 locations nationwide.  In order to centralize customer touch points, Inktel provides call center services for both catering and takeout customers.

- One of the largest fast casual chains serving fresh-mex-style cuisine with over 600 locations nationwide.  By outsourcing customer ordering/support, this chain is better able to focus on growing its core business, building its brand, and driving efficiency at the store level.

Catering and takeout are becoming increasingly important facets of the restaurant business due to their lower overhead costs and the heightened demand from busy young professionals.  When customers call to place an order, they expect timely responses and accurate orders.  In fact, the average restaurant misses twelve calls per day with less than 30% of those customers calling back.  Inktel not only captures this otherwise forgotten revenue opportunity but also integrates technology to ensure customers have multiple channels to communicate and transact with their favorites brands.

About Inktel Contact Center Solutions

Inktel is a leading business process outsourcing provider that specializes in personalized contact center solutions.  In addition to decades of experience serving Fortune 500 companies, nonprofits, and government agencies, Inktel is consistently awarded for its community engagement and was just named one of the 101 Best and Brightest Companies to Work For™ in the nation.  More information about Inktel is available at http://www.inktel.com.