TMG Consulting Celebrates Louisville Water's 'Best CIS Implementation' Award at CS Week 2016

PHOENIX - April 28, 2016 - PRLog -- TMG Consulting helped celebrate its partner Louisville Water Company yesterday as it accepted the 'Expanding Excellence Award' for Best CIS Implementation, Level II, at CS Week 2016.

"Louisville Water is recognized throughout the industry for producing the best tasting tap water and engineering innovation to better serve our more than 850,000 citizens," Louisville Water Project Manager Obe Everett said. "Louisville Water can now include best implementation to our list of accomplishments that enhances our competitive advantage."

The award recognizes the water utility's CIS project implementation in 2014-2015, of which TMG Consulting partnered with Louisville Water to provide planning, selection and Quality Assuranceduring the Customer Care & Billing (CC&B) and Mobile Workforce Management (MWM) system implementations.

By using TMG's proven techniques and methodologies driven by the advisory firm's experienced consultants, the project was able to stay within its original concept and deliver the results Louisville Water envisioned, including improvements to productivity, response times, team collaboration, optimization of all resources and identification of operational anomalies.

"Louisville Water recognizes the tremendous impact TMG's expert input, guidance and oversight had on the bottom-line and overall success of this project," said Everett. "Due to their excellence, we will continue our partnership with TMG to have them serve as our consultant for all additional IT applications over the next five years. TMG offered meaningful advice and facilitated discussion of challenging issues and decision making, clearly contributing to the success of the project. This counsel was broad in scope ranging from staffing and organizational change management, leadership support, change orders and the ultimate 'go, no-go' decision."

The Kentucky-based utility's decision to upgrade its customer-related technologies and systems resulted in replacing and/or updating numerous systems at once, including:

• Replacing Vertex ECIS with Oracle's Customer Care & Billing (CC&B) system

• Replacing Viryanet MDS with Oracle's Mobile Workforce Management (MWM) system

• Implementing Oracle's SOA application

• Implementing a new Customer Self-Service Portal (Oracle Utilities Customer Self Service-OUCSS)

• Contracting with a new payment processing vendor

• Outsourcing the bill print and mail function

• Implementing e-billing

Additionally, while not a part of the original scope or project plan, Louisville Water's effort included:

• Replacing the existing phone system

• Replacing the Interactive Voice Response (IVR) technology

"I am very pleased with the tremendous success as acknowledged by this 'Expanding Excellence Award' for 'Best CIS Implementation,'" said Gary Weseloh, senior vice president and senior consultant, TMG Consulting, who served as quality assurance manager of the implementation. "I do not believe there are many, if any, more difficult projects than implementing a new CIS."

About Louisville Water Company

Louisville Water Company (http://www.louisvillewater.com/) (Louisville Water) provides a safe, high-quality supply of drinking water to more than 850,000 people in Louisville Metro and parts of Bullitt, Nelson, Oldham, Shelby and Spencer Counties.  The company began operations in October 1860 and is recognized as an industry leader in water quality and innovation.  Louisville Water's water treatment facilities are ranked as two of the top 14 in North America

About TMG Consulting

TMG Consulting is a modern utility consultancy that offers Advisory Services (https://www.tmgconsulting.com/advisory-services-2), Client-side Delivery Support (CSDS) Services (https://www.tmgconsulting.com/client-side-delivery-support-csds-services), Research (https://www.tmgconsulting.com/market-intelligence) and Utility Market Connections (http://utilitymarketconnections.com/), an unbiased industry directory and information resource. These complementary, interwoven service lines connect the dots between business goals and technologies that support stronger customer relationships. Our culture of innovation means that we evolve our business model, services and methodologies on an ongoing basis to stay ahead of the needs of utility industry professionals and their customers. Proof of TMG's effectiveness is in our history of successful engagements; we have delivered more than 400 projects for 250 public- and investor-owned utilities, evolving energy companies, and city, county and state governments since 1992. Visit our Downloads (https://www.tmgconsulting.com/market-research-downloads) page for case studies and recent successes at www.tmgconsulting.com.