O'Currance Teleservices to Broaden Its Horizon with the Acquisition of Vital Solutions

DRAPER, Utah - May 2, 2016 - PRLog -- O'Currance Teleservices, a wholly owned subsidiary of Fusion BPO Services, and one of the leading providers of multichannel, multilingual contact center services has announced on April 30th, 2016 that as part of its global business strategy initiative, it has acquired Vital Solutions, a premium brand in the Accounts Receivable Management ("ARM") industry.

"This latest acquisition of Vital Solutions by Fusion BPO Services is an exciting next step in our global strategy to become an industry leader in this ever growing and increasingly diversified market" said Pankaj Dhanuka, Fusion BPO Services' Co-Owner and Chief Executive Officer.

Fusion BPO Services, the parent company of O'Currance Teleservices, is one of the most recognizable brands in the BPO sector globally; with contact centers spread across North America, Central America,the Caribbean, the Philippinesand India. The Companyhas experienced significant growth, both in terms of service offeringsand reach, in recent years and is considered as one of the major end-to-end multilingual, multi-channel BPO service providers.

"The addition of the Vital Solutions team and service offering into the Fusion BPO Services family, opens up exciting possibilities for our company as we continue to position ourselves as a market-leader in the outsourced services sector both in North America and globally. Our Clients will benefit from the the range and expertise of all that Fusion BPO Services is now able to offer" said Kishore Saraogi, Fusion BPO Services' Co-Owner and Chief Operating Officer.

"Through Vital, a leading ARM company focused on the auto and financial services industry, Fusion BPO Services has gained an immediate and highly compliant footprint in the U.S. ARM industry and we are excited about the new possibilities that this transaction brings to our Clients, our Company and its many valued employees" said Chris Shuler, Vital Solutions' President and CEO

Fusion BPO Services Pvt. Ltd. employsnearly 3000 associates in all its eight centers spread around the globe.

About Fusion BPO Services

Fusion BPO Services (http://www.fusionbposervices.com) is one of the premier brands among multichannel, multilingual, Contact Center service providers.  With 12 years of experience serving 50+ clients across all industries. Fusion BPO Services Group delivers world-class Contact Center, Outsourcing, and Customer Care services from 8 global centers in USA, Canada, El Salvador, Philippines,the Caribbean and India. The company offers Contact Center services in English, French, Spanish, Italian, German (and more), which makes it uniquely positioned to deliver world class services to the American, European, Australianand Asia-Pacific markets.

About Vital Solutions, Inc.

Vital Solutions, Inc. (http://www.vitalsolutions.net) is an Accounts Receivable Management company based in Atlanta, Georgia. Vital works nationwide, and provides customized outsourcing solutions for various industries, with specialized programs in the Automotive Finance, Credit Card and Utilities industries. Vital also provides contingency collections programs for Insurance Companies, Real Estate Lenders and Government Municipalities.Vital was founded in 2002 by accomplished collection industry veterans, whose combined accounts receivable management experience spans over 45 years.

Awards

 *  Regional finalists for Contact Center World Awards 2015.
 *  Included among IAOP's Global Outsourcing 100 List for Best Outsourcing companies in 2015.
 *  Ranked 14th among TMC's Top 50 Teleservices Agencies.

Certifications

 *  ISO 9001: 2008: Certified for Quality management systems, which demonstrates the ability to consistently provide a product that meets customer and applicable statutory and regulatory requirements.
 *  ISO 27001: 2005 Certified: Standards for information security to be bought under explicit management control.
 *  PCI DSS Certified: a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.
 *  HIPAA Self Assessment compliant, Health Insurance Portability and Accountability Act sets the standard for protecting sensitive patient data.

Member of industry affiliations:

 *  Electronic Retailers Association (ERA)
 *  Direct Response Marketing Alliance (DRMA)
 *  Professional Association for Customer Engagement (PACE)
 *  National Association of Software and Services Companies (NASSCOM)
 *  Data Security Council of India (DSCI)