Customer Service Index (CSI): The Revolutionary Call Center Performance Measuring Scale

LONDON, Ontario - May 12, 2017 - PRLog -- Call Center Industry thrives on the approval of customers and its clients. It continually look for new ways to impress customers with flawless service provision and bring more business to its corporate clients. Emenac Call Center Services is the trendsetter in industry that seemed to have figured out that going an extra mile in customer service leads to success. Recently a considerable performance improvement has been visible in their services, upon investigation it became clear that a new toolkit is responsible for it. This tool kit as told by Emenac Call Center Service has altered the performance measurement scales for the better.

CSI Doesn't Simply Measure Customer Satisfaction But Drive It

This new toolkit uses three components to measure and encourage customer satisfaction i.e.

Service Drivers, Driver's Attributes & Operational Performance.

These three components add to overall customer satisfaction. Customers are simply asked to choose a profile (existing or a new one with report card style service factor's ratings) as to judge their preferences in service attribute like timeliness, courtesy etc. For the client companies it offers a dashboard with ability to measure the effectiveness of each possible initiative, obliterating their risk of vesting in hopeless causes.

Emenac Call Center Services' customer care expert Sylvia Gregson spoke to us on company's behalf, explain the working of the new toolkit:

"Our customer care department is hard pressed for even more improved customer satisfaction score (CSAT). With implementation of Customer Service Index (CSI), the live monitoring game has changed. The scales for performance levels have changed. We can study and calculate which attributes are important and what strategy can give us the CSAT we are looking for, it's amazing really".

She elaborated further benefits of this toolkit.

"CSI is friendly to previous CSAT data for evaluating patterns. We use it for strategic modelling based on customers' choice behaviors. Each scale is treated uniquely as opposed to categorization of similar scales. Weighted indexes (popularity and interpendecy of each attribute) can be calculated for each customer. So we can deter which operational course shall be needed to achieve the required CSAT. It can also give our clients an opportunity to quantify what-if scenarios and their outcomes theoretically without risk.

We promise our clients that we will not limit ourselves when it comes to their customer's happiness with their brand. As of late, CSI has helped us deliver on that promise".

For deatiled Information:  https://www.ecallcenterservices.com/services/call-center-...

About Emenac Call Center Services

Emenac Call Center Services has been a provider of streamlined customer support services since 2003. Big and small corporate companies of all natures have been hiring Emenac Call Center Services' expert voice and non-voice customer support services for over a decade. Our customer care is executed thorough skill of diverse and qualified workforce, and latest technological equipment. We keep track of latest customer service trends since they evolve consistently and implicate them into our services. Our rigorous and thorough training sessions and vigilant QA services keep the morale and escalate the performance level to pursue customer happiness and loyalty retention for our client's brands.