Glossary of hospitality industry terms – [INFOGRAPHIC]

ATHENS, Greece - Oct. 23, 2017 - PRLog -- As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays' experience!

Are you a new member in the hospitality industry? Are you in need of improving your hotel knowledge?

Don't worry, Mozaik Hospitality team is here to help you to understand what all hotel terms mean!

This handy glossary includes the main terms related to the hotel industry, from A to Z, and will get you up to speed with the language of the hospitality field!

In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels.

All-inclusive resort

An all-inclusive resort is a holiday resort that includes a minimum of three meals daily, soft drinks, most alcoholic drinks, gratuities, and possibly other services in the price.

Allotment

Allotment is the number of hotel rooms which have been bought out and held by wholesalers, like tour operators.

Amenities

An "extra" service or product given to guests by the hotel, typically at no extra charge. This term is broadly used to describe the shampoo, conditioner, body lotion, soaps and other products left in the guest room's bathroom for your use. Amenities can also refer to a service like a station to print your boarding pass in the lobby, or free parking.

Apartment Hotel

Accommodation in apartment-style units rather than rooms: with minimum or expanded in-suite cooking facilities. Defined by legislation for licensing and classification purposes.

Availability

The number of vacancies possibly for a specific type of accommodation for a specific set of dates.

Average Daily Rate (ADR)

The total room revenue for a given period (day, month to date, month, year to date), divided by the number of rooms occupied for the same period. Frequently used as a measure of economic performance.

B

Bed and Breakfast (B&B)

A type of room rate which includes the price of the room and breakfast.

Best Available Rate (BAR)

The lowest non-restricted rate bookable by all guests.

Booking Engine (BE)

An online hotel's platform which is powering its own brand site for reservations. Also known as Internet booking engine (IBE) – like Bookwize.com, SiteMinder etc…

Booking Window

It's the period of time between the reservation is made by the guests or a group and the actual arrival date to the hotel.

Boutique Hotel

A design, small hotel which have typically less than 100 rooms and a unique set of characteristics in city and resort destinations.

C

Channel Management

Controlling the allocation of hotel inventory and rates across all distribution channels including website, third parties, and the GDS/OTAs. Effective channel management solutions should reduce labor costs and improve efficiency by providing a centralize way to control multiple channels.

Concierge

Staff member in a hotel responsible for attending to guests' special needs and services.

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