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Follow on Google News | Training in Bangkok : Strategic Customer Service Management, 18 – 22 March 2019Over the 5 days period CSM themes are explored through a number of core sessions that address specific related issues
Strategic Customer Service Management DURATION 5 (five) days DATES 18 – 22 March 2019 VENUE Novotel Bangkok Fenix Silom – Thailand or similar PROGRAM OBJECTIVES This program is designed to enable participants to better: • Understand the concept of Strategic Customer Service Management • Approach on how to make changes in their organization to drive customer satisfaction toward customer loyalty. • Manage the implementation Effective Customer Service strategies & plans PROGRAM CONTENT Over the 5 days period CSM themes are explored through a number of core sessions that address specific related issues. These sessions include – but will not always be limited to: • Concept of Strategic Customer Service Management • The evolution of Customer Service Management • Customer Loyalty the ultimate goal of CSM • Differentiate your organization from competitors by providing superior service • From Call Center to Contact Center • CSM as differentiators in hyper-competitive market • Technology as enabler • Crafting Customer Service Strategy, Plans, Programs, Policies, Systems & Procedures • Build a customer service-driven culture within their organization • The effective organization of CSM • How to transform employee as service excellent provider • Keep on track and keep moving a head (monitoring and improvement) • Be proactive rather than reactive • Provide exceptional customer service and protect long-term relationships LEARNING METHODOLOGY A proper mix of lectures, Q&A, sharing, discussions, exercises and activities. RECOMMENDED PARTICIPANTS • Customer Service related Executives • Sales & Marketing related Executives • Corporate Planning Executives • QA Executives • All Managers • Those who must provide significant contributions in ensuring effective Customer Service Management at their organization • Those groomed for above positions COURSE FEE • US$ 2250.- per person, net into our account • Including a certificate, refreshments, lunch, stationery and writing instruments REGISTRATION Publimaks International Email : marketingmanager@ Phone : +62 21 7456755 Fax : +62 21 7452049 Registration closing date : 4 (four) weeks prior to the commencement date of the program. End
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