Humley launches generative AI for chatbots powered by GPT models

NORTHAMPTON, U.K. - March 31, 2023 - PRLog -- With the increasing demand for amazing customer experiences powered by conversational AI assistants, it has become crucial to have the knowledge required to cater to customer needs. However, this process can be time-consuming and costly for businesses, resulting in reduced customer satisfaction or a delay in ROI on their technology investment.

"Think" by Humley addresses this challenge by utilizing generative AI and GPT models to curate FAQs automatically from a business's existing information sources like websites, SharePoint, PDFs, etc. Unlike other web scraping tools, Think suggests answers and training data from the content provided while allowing businesses to set the tone of voice for the responses generated to align with brand expectations.

Think can be deployed to support any use case where there is a wide breadth of knowledge and information that needs to be ingested within a conversational assistant, such as customer service, contact centres, HR, and pensions. The solution significantly speeds up the time to deployment, reducing the amount of time and effort needed from a business to build conversational assistants and making great customer service more accessible for all.

Humley's CEO, Adam Harrold, said, "Think has the potential to be game-changing for businesses that want to enhance their customer and employee experiences with conversational AI but are dealing with complex and rich sources of information. This new feature means they can deploy at speed and with the confidence that what is created is compliant and on-brand, removing the need for teams to trawl through documents to write FAQs - speeding up the delivery process and reducing overall implementation costs."

To celebrate the launch of Think, Humley is offering five free-of-charge, no-obligation workshops, access to the tool, and their conversational AI platform to organizations to help them experience the benefits of the new solution. For more information, please contact info@humley.com or click here (https://think.humley.com/) to explore the tool.

About Humley:
Humley is a leading UK based provider of Conversational AI. Founded in 2017, Humley provides a platform for rapidly deploying conversational interfaces for enterprise businesses across a wide variety of functions including sales and customer service, HR, finance, and IT. Humley enables enterprises to generate operational efficiencies and improve employee and customer experiences through the provision of a 24/7 AI powered conversational assistant. For more information visit https://www.humley.com/