Kentico shines as a DXP Leader in G2 Grid Report® for Winter 2024

BEDFORD, N.H. - Dec. 19, 2023 - PRLog -- Impressive customer satisfaction and market presence

In the competitive landscape of DXPs, Kentico stands out as a beacon of excellence. Despite the evolving market dynamics, Kentico has displayed consistent growth, gaining eight points in satisfaction and two points in market presence. Traditional competitors, such as Kontent, Adobe, Sitecore, and Liferay, witnessed declines, further solidifying Kentico's stature.

With an impressive 99% of users rating Kentico 4 or 5 stars, the platform's excellence is evident. Notably, 98% of users express confidence in Kentico's trajectory, and an overwhelming 93% would recommend the platform.

The Net Promoter Score (NPS) further underscores Kentico's leadership, boasting the highest NPS among competitors, including Storyblok, Sitefinity, and Sitecore. This recognition emphasizes Kentico's commitment to delivering unparalleled success to its partners and customers.

Supporting customer success at every turn

Kentico's ease of administration (89%), ease of setup (85%), and ease of use (90%) outshine competitors, positioning it as one of the easiest DXPs to manage. The report highlights Kentico's superiority in these crucial aspects, with Sitefinity notably lagging far behind.

Kentico's support services score an exceptional 92%, surpassing competitors. With unlimited 24/7 email support for all clients and 24/7 live chat support for Premium support subscribers, Kentico ensures timely assistance. The in-house support team guarantees first-hand development knowledge of the product, contributing to the platform's overall user satisfaction.

The above-average estimated payback period of 16 months positions Kentico as a platform with competitive Return on Investment (ROI). This outperforms competitors like Storyblok and Acquia, emphasizing Kentico's commitment to meeting users' digital experience capability needs. And Kentico's score of 87% for ease of doing business, further showcases dedication to smooth and efficient business interactions, transparency, and exceeding client expectations.

Xperience by Kentico and the future of DXP

Xperience by Kentico has played a pivotal role in Kentico's success. The product's direction aligns seamlessly with market demands, propelling Kentico to new heights. As a hybrid headless digital experience platform (DXP), Xperience by Kentico offers businesses a faster, more flexible choice, autonomy for marketers, scalability, and a competitive advantage.

Kentico Software's Leader position in the G2 Grid Report® for DXP Winter 2024 is a testament to its unwavering dedication to customer satisfaction, innovation, and market leadership. As the digital landscape evolves, Kentico remains at the forefront, delivering exceptional experiences and empowering businesses to thrive.

Learn more about Kentico: http://www.kentico.com