Gentilini Ford Recognized by J.D. Power with a 2024 U.S. Dealer of Excellence Award

WOODBINE, N.J. - March 12, 2024 - PRLog -- Demonstrating its commitment to exceeding customer expectations, Gentilini Ford, a 28 time Ford President's Award winner has now been certified in the J.D. Power 2024 Dealer of Excellence Program!

"This certification really sets us apart and shows how we have raised the bar in customer service excellence in New Jersey, especially coming from such an authority as J.D. Power," said Paul Gentilini, Dealer Principal at Gentilini Ford. "In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement."

Known for its "Voice of the Customer" research for more than 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.

According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership's commitment to an outstanding customer purchase experience.

Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:

1. J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.

2. Dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.

3. Qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.

J.D. Power 2024 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/us-doe

Gentilini Ford has been family-owned and operated since 1955. Located in Woodbine, Cape May County, NJ, Gentilini Ford is known for providing the highest level of customer service, receiving multiple industry awards for its family-style service. Gentilini Ford's inventory includes New & Certified Pre-Owned Ford vehicles as well as quality used vehicles from various other brands. Visit https://gentiliniford.com/ to learn more.