Logistics UK: Five Years of Successful Vehicle Inspection Services Scheduling with FLS

READING, U.K. - June 5, 2024 - PRLog -- Logistics UK, the UK's most prominent business group representing organisations across the supply chain, has recently marked its fifth successful year utilising FLS - FAST LEAN SMART real-time scheduling software. With more than 20,000 members across all modes of transport, they are the largest national supplier of field-based Vehicle Inspection Services.

Until the deployment of FLS VISITOUR, field engineers managed their own working diaries on a regional basis. This was a heavy time investment which reduced the time available for engineers to visit members and complete inspections.

Alex Lester, General Manager Customer Operations at Logistics UK comments, "We required a system to manage our engineers' time centrally, improve safety and visibility, shorten travel times and allow the engineers to have utilised days without compromising the service we provide to our members."

FLS VISITOUR optimises appointments in real-time in the most efficient way possible, matching the right engineer with the right job according to multiple variables. These include predicted job duration, engineer location, availability and skill set, and speed profiles for accurate journey time with predicted traffic. The scheduling rules and priorities are fully adaptable to changing needs without assistance from FLS. The solution also included FLS MOBILE to facilitate communication between engineers and office staff and provide automated warnings if an appointment might be missed.

The solution was deployed to a pilot area, processes refined, and then rolled out to all 80 engineers. Alex says, "FLS provided us with precisely what we required for optimising our engineers' workloads and capturing data in the field. FLS VISITOUR is crucial for our service operations. We can schedule the most efficient appointments with confidence, offering visibility over all areas of the UK. We now maintain over 90% service level – something greatly appreciated by our members. The FLS app on mobile devices ensures accuracy and safety information which we rely on greatly as safety is at the top of our agenda."

Alex continues, "Since deployment FLS has taken a continuous improvement approach with regular review workshops, implementing changes which have gone on to achieve additional value. The utility of FLS was further evident during the pandemic, enabling us to manage the ever changing volumes of work with continually changing availability from clients. Since then we have extended use of the system to include our On Site Compliance and Consultancy and Standards teams, which has proven flexible for the needs of each scenario."

For more about FLS, visit: https://www.fastleansmart.com/en

For more about Logistics UK, visit: https://logistics.org.uk/