Qorus Announce the Winners of its Ninth Insurance Innovation Awards

LISBON, Portugal - June 11, 2024 - PRLog -- The awards, which honor the best ideas and practices transforming the industry for the benefit of insurers and customers, attracted almost 290 entries from 44 countries, with applicants ranging from agile start-ups to the world's largest financial institutions.

Winners were selected across seven categories through a peer-based voting process combined with a panel of judges from leading global financial firms. The winners of the Qorus Innovation in Insurance Awards 2024 are:

Discovery (South Africa) – was named Global Innovator 2024 for the firms' ongoing dedication to innovation, as part of its commitment to becoming a future-ready company, and delivering world-class experiences to its customers, agents and employees. Ping An (China) and Chubb (USA) were silver and bronze runners-up, respectively.

Discovery (South Africa) – received the Connected Ecosystems & Marketplaces award for its Health App & Ecosystem. The app integrates advanced health-tech offerings to give its members access to a comprehensive portfolio of physical and mental healthcare services. Chubb (Thailand) and Allianz Partners (UAE) were silver and bronze runners-up, respectively.

MobiLife (South Africa) – received the Insurtech award for Cover Extender, an insurance product that allows customers to miss premium payments without jeopardizing their cover. SWINZ (Belgium) and Verti (by Mapfre) (Spain) were silver and bronze runners-up, respectively.

Irish Life (Ireland) – received the Product & Service Innovation award for CARA (Claims AI Reasoning Assistant) that uses AI-driven document-recognition technology to validate and transcribe claims documents and then cloud-based large language models to evaluate applications. VidaCaixa (Spain) and MetLife (USA) were silver and bronze runners-up, respectively.

Zurich (Spain) – received the Re-imagining the Customer Experience award for its scalable claims-processing solution that uses WhatsApp chatbots to guide clients through the claims journey and deliver an engaging customer experience. Santa Lucía Insurance (Spain) and Aksigorta (Turkey) were silver and bronze runners-up, respectively.

Generali (Germany) – received the Social, Sustainable & Responsible award for its Protect Me app that alerts customers to weather hazards. Airtel Africa (Uganda) and Zurich (Brazil) were silver and bronze runners-up, respectively.

Ping An (China) – received the Workforce Transformation award for its digital training platform that uses avatars powered by large language models to teach agents how to improve their interactions with customers. Generali (Italy) and Grupo Ageas (Portugal) were silver and bronze runners-up, respectively.

In addition, Qorus also introduced an Awards Champion special award this year which was garnered by Bradesco Seguros (Brazil) for their significant contribution and robust participation in the program in 2024.