Success Story: SABA Hospitality's Product Suite Cuts Royal on the Park's Costs by 90%

BRISBANE, Australia - Sept. 12, 2024 - PRLog -- Hotel Requirements
-        Replace Labour-Intensive Tablet Solution:
The hotel had an in-room tablet solution for seven years, which was labour-intensive and expensive to maintain.
-        Cost-Effective Digital Solution:
The tablet product, costing a significant amount annually, was replaced due to a change in vendor and a deteriorating business relationship.
-        BYOD Solution:
The hotel required a QR code-based Digital Compendium and ordering solution that guests could use on their own phones, eliminating the need for hardware.

Solutions Installed

SABA Mobile Ordering
The SABA Mobile Ordering module revolutionizes the way guests place orders, offering a seamless and convenient experience. Guests can easily browse menus, customize their orders, and make payments directly from their own mobile devices.

SABA Digital Compendium
The SABA Digital Compendium Module digitizes traditional paper-based compendiums, providing a dynamic and engaging guest experience. With features such as PDF and link uploads, guests can easily access menus, price lists, and activity & class schedules on any device.

Feedback First-Hand

"'Royal on the Park Hotel & Suites' adoption of SABA Hospitality's digital solutions has not only resulted in significant cost savings and increased operational efficiency but also enhanced the guest experience. By transitioning from a tablet-based solution to a BYOD model, the hotel has effectively modernised its operations and provided a seamless, guest-friendly service." says Nathan Felstead (https://www.linkedin.com/in/nathan-felstead-0001a39a/) (Director of Rooms)

Solution Benefits

-        Significant Cost Savings
Transitioning from the tablet solution to the SABA BYOD solution saved the hotel over 90% in annual costs, drastically reducing their expenses and providing a more efficient and cost-effective system.

-        Increased Operational Efficiency
The SABA solution eliminated the need to manage and maintain 153 tablets, saving significant labour and operational costs. No more concerns about charging, online status, or misplaced hardware.

-        Positive Guest Adoption
Initially, guests took some time to adjust to the new solution, similar to when the tablets were first introduced. However, the number of room service orders has remained steady, indicating full acceptance of the new system.

-        Reduced Staff Workload
The hotel team reported a decrease in the number of calls they had to handle, allowing staff to focus on more valuable guest interactions rather than managing hardware.

-        Management Perspective
"The transition to SABA's solution has significantly reduced our operational costs and streamlined our processes. We no longer need to worry about maintaining tablets, and our guests have fully embraced the new system," said Nathan Felstead, Director of Rooms.

About Royal on the Park Hotel & Suites, Brisbane:
https://www.royalonthepark.com.au/

About SABA Hospitality:
sabahospitality.com (https://sabahospitality.com/contact/)
Contact us: saba@sabahospitality.com