MUMBAI, India -
Jan. 27, 2025 -
PRLog -- [Mumbai, 27/01/24] – JAM Research Services has built a reputation for excellence in the telemarketing industry by prioritizing the development of its call center agents. With a comprehensive training program, JAM Research Services ensures its agents are well-equipped to handle complex customer interactions and deliver outstanding results.
"Training is the backbone of our operations,"
said Shame, Training and Development Manager at JAM Research Services. "Our program combines practical skills, emotional intelligence, and technology adoption to create a highly effective workforce."
Key training techniques include:
- Role-Playing Scenarios: Agents participate in simulated calls to practice handling various customer concerns, ensuring they are prepared for real-world challenges.
- Technology Training: Comprehensive sessions on CRM software, chatbots, and integrated calling features help agents maximize the tools at their disposal.
- Soft Skills Development: Training modules on active listening, empathy, and conflict resolution enhance the quality of customer interactions.
- Continuous Feedback and Coaching: Regular performance reviews and personalized coaching sessions ensure ongoing improvement and skill refinement.
These techniques not only enhance agent capabilities but also contribute to higher customer satisfaction and loyalty. By investing in its workforce, JAM Research Services sets itself apart as a leader in the telemarketing space.
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