24-7 INtouch and ShopNBC.com to Speak at Annual IRCE in Boston, MA

May 27, 2009 - PRLog -- Greg Fettes, President and CEO of 24-7 INtouch, and Leslie Agerland, Director, Online Program Development for ShopNBC.com are to speak at the upcoming Internet Retailer Conference & Exhibition held June 15-18 at the Boston Convention and Exhibition Center in Boston, MA. The session, “Finding and Fostering Contact Center Stars”, will take place on June 17 from 1630 – 1700, where Fettes and Agerland will provide insight on the best practices of recruiting, training, motivating and rewarding contact center stars.

A new market has emerged with plateauing sales and shrinking margins. This session will help retailers understand the dynamics of this new market, how it will affect their operations and how to meet new customer demands. More specifically, the focus will be on the contact center and how to optimize performance within an organization by getting more out of existing resources.  

The annual IRCE was named “America’s fastest growing conference” by Tradeshow week, and this year is being held under the theme “Rising Above – Not Just Surviving – The Economic Storm”. The conference draws from all segments of the e-retailing market including retail chain, catalogers, pure-plays and brand manufacturers.  This year features 1798 speakers in 94 sessions, 350 exhibiting companies and an estimated 5000 attendees.

“I am excited for this opportunity to reach out and help businesses realize the unearthed potential sitting in their contact center” says Fettes. “We are in a new era, a new market, and operations can no longer provide the bare minimum. The customer is demanding more and a contact center must be prepared to give them just that by recruiting top-performing agents, providing superior training methods and knowledge, and rewarding outstanding performance.”

Mr. Fettes and the 24-7 INtouch team will also be available at booth 722 for the duration of the show.

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About 24-7 INtouch
24-7 INtouch is a multi-channel call center outsourcer that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service eReps, 24-7 INtouch is dedicated to helping clients increase sales and strengthen their customer service. Currently, the company’s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat (www.24-7intouch.com).

About ShopNBC
ShopNBC is a multi-channel electronic retailer operating with a premium lifestyle brand. The shopping network reaches 72 million homes in the United States via cable affiliates and satellite: DISH Network channel 228 and DIRECTV channel 316. www.ShopNBC.com is recognized as a top e-commerce site and is owned and operated by ValueVision Media . For more information, please visit www.ShopNBC.com/IR.