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Follow on Google News | 24-7 Intouch Ranked 4th Top Global Teleservices Agency by CUSTOMER MagazineBy: 24-7 Intouch 24-7 Intouch also ranked 3rd in the Interactive category which includes digital channels such as live chat and social media. The company was also ranked 3rd in Outbound International, 4th in Inbound International and 6th in Inbound Domestic categories with a Global Aggregate ranking of 4th overall. "We are thrilled to once again be recognized for our outstanding performance in these categories," 2016 marks the 10th consecutive year the company has ranked in the Top 50 Teleservices Agencies. "The editors of CUSTOMER have ranked 24-7 Intouch as a Top 50 outsourced contact center agency. 24-7 Intouch documented through verification letters from their telecommunications carriers, that they are one of the largest outsourced call center providers in the industry," said Rich Tehrani, CEO, TMC (http://www.tmcnet.com/ The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015. The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online (http://www.customerzone360.com/ About 24-7 Intouch 24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch's customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience. About CUSTOMER Magazine Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visitwww.customer.tmcnet.com. About TMC TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines includingCloud Computing (http://cloud- 24-7 Intouch Contact Alexa Solomon Manager, Marketing 204-318-3634 marketing@24- TMC Contact Stephanie Thompson Manager 203-852-6800, ext. 139 sthompson@tmcnet.com End
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