24-7 Intouch Announces Expansion into Jamaica

WINNIPEG, Manitoba - June 20, 2016 - PRLog -- 24-7 Intouch, a global leader in contact center solutions, today announced it will continue its global scale growth with the launch of its Jamaican facility.

This is the 13th contact center facility for the company, who currently operates in the United States, Canada, Guatemala, India and the Philippines.

The newly renovated facility is located in Montego Bay. It emulates the corporate culture, client branding and unique design elements of 24-7 Intouch's current sites.

"We are thrilled to be able to offer even more value to our current and future clients by expanding into Jamaica," said Greg Fettes, President & CEO of 24-7 Intouch. "It is an established contact center market, and we're really excited to introduce our innovative approach and solutions to the area."

Jamaica has the largest English-speaking population in the Caribbean, and the third largest in the Americas, behind the US and Canada. The contact center industry currently employs over 15,000 people in the country.

In February, the company announced plans for expansion into Asia with a brand new facility in the Philippines.

The Jamaica facility is set to open in June, 2016.

About 24-7 Intouch

24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch's customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.