Facebook Ranks At The Bottom For Customer Service

July 23, 2010 - PRLog -- Personal vs. Professional

Facebook tries to distinguish between personal and business use, but for manysmallbusiness owners the distinction between our personal and professional lives are very blurry.   We lean on personal friends and friends-of-friends for networking opportunities.

Once Facebook determined my activities to be too business-oriented, my account was personally disabled.  I had 5000 friends and professional contacts, some of which are no longer accessible.   I also was also no longer able to administer the “Fan Page” for my business once my personal page was disabled.

I can’t help but notice that Facebook inextricably ties our “Fan Page” promotional pages to a personal account, seemingly validating the argument that a person’s personal and professional lives are often indistinguishable.  Word of advice make sure you have administrators on your fan page or you’ll find yourself SOL...

Man vs. Machine

Perhaps the most aggravating reality inattempting to resolve this issue is that Facebook has made any human customerservice interaction impossible. Phone number?  Official Email address?  Live Chat?   Not available.  Not available.  And ironically not available.

Get the complete story at BellaPetite.com
http://bellapetite.com/facebook-ranks-at-the-bottom-for-c...

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