Auctiva Adds FeedbackForms to Free Tools Suite

Feb. 8, 2011 - PRLog -- CHICO, Calif. — Auctiva, a leading provider of e-commerce solutions, announces the integration of FeedbackForms into its software, making the new feature available to Auctiva users of any subscription level, even Free Tools plan members.

This integration means that eBay sellers who use Auctiva can opt to automatically include the FeedbackForms widget in every eBay listing they launch. By adding this instant feedback device to their listings, sellers will be able to hear directly from potential buyers about issues related to a given listing, such as whether a description is incomplete or an image is broken.

Not only can FeedbackForms be used in eBay listings, but it may also be added to online stores, blogs, social media pages or just about any Web site by opening an account directly on FeedbackForms.com.

Auctiva developed the feedback tool to let online sellers gain insight into what's working and what's not from the people who matter most—customers. When the FeedbackForms widget is enabled, visitors can leave comments by clicking the "Leave Feedback" icon displayed on the page. A feedback form will open directly on the page, so visitors won't be forced to navigate away from the site or listing.

Auctiva first introduced FeedbackForms.com last November in response to sellers' growing desire to learn more visitors to their listings that do not convert to buyers. With direct feedback from their target audience, sellers can make changes to improve performance and reach their goals, whether their aim is to increase conversion rates, improve customer satisfaction and loyalty, or simply enhance the overall visitor experience.

Being the largest eBay Certified Provider, Auctiva's integration of FeedbackForms into its eBay tool suite was a natural step, notes David Bierbaum, FeedbackForms' lead developer. All Auctiva users have been provided with a free FeedbackForms account.

"I think users of FeedbackForms will be surprised to learn what their visitors have to say," says Bierbaum, FeedbackForms' lead developer. "I know we were surprised when we added FeedbackForms to Auctiva's sites. Based on the feedback we received, we ended up making changes that we probably would never have thought of otherwise."

To begin adding FeedbackForms to eBay listings, Auctiva users should activate their FeedbackForms accounts by signing in through the link on their Auctiva Account Dashboards and then enable FeedbackForms in their Auctiva account preferences. Auctiva users who have an existing FeedbackForms account may associate it with their Auctiva account, if they wish, using the same link. Once enabled, the FeedbackForms widget will be automatically appended to all of the user's eBay listings. Users may disable the feature by updating their account preferences.

The feedback form's appearance is fully customizable and users determine what questions to include, ensuring they get the type of insight they seek.

Three FeedbackForms plans are available: The Basic Plan, which is free, allows users to add a feedback form to one site, or an unlimited number of eBay listings. The Pro Plan, at $9.95/month, supports up to four sites. The Unlimited Plan is $199.95/year, and allows users to add forms to as many sites as they wish.

"Regardless of the plan, the knowledge that sellers gain from the use of FeedbackForms will be invaluable," says Robert Green, Auctiva's communications manager. "As we like to say, FeedbackForms helps eBay sellers and Web site owners optimize their performance with real feedback from the people who really matter: their visitors, users and buyers."

As part of Auctiva's Free Tools suite, FeedbackForms joins other popular, free Auctiva products including the Auctiva Scrolling Gallery, Auctiva Product Sourcing by AliExpress, BuyShield Warranties, Auto-Feedback, automated e-mails, Auctiva Education and more.

For more information about FeedbackForms, read our Frequently Asked Questions, or visit FeedbackForms.com to see a demo of the feedback widget.

Auctiva's tools help online sellers save time, save money and sell more, for greater profit.



FeedbackForms — Frequently Asked Questions

What is FeedbackForms?
FeedbackForms is an instant feedback tool developed by Auctiva, a leading provider of e-commerce solutions, and the largest eBay Certified Provider. FeedbackForms allows visitors to an eBay listing or other Web site to leave private comments without leaving the page they're on.

Who is FeedbackForms for?
FeedbackForms is designed for use by online sellers, bloggers and other Web site owners who want to gain insight into what's working on a given page, and what's not. With direct feedback from their target audience, sellers/site administrators can make changes to improve performance and reach their goals, whether the aim is to increase conversion rates, improve customer satisfaction and loyalty, or simply enhance the overall visitor experience.

When will FeedbackForms be available?
FeedbackForms has been available since November 2010. In February 2011, Auctiva made the feedback widget available as part of its Free Tools suite, allowing all Auctiva users to automatically implement it in their eBay listings for no additional charge.

What questions are on the FeedbackForms questionnaire?
Users decide what questions to ask in order to get the type of insights they seek. Questions may be selected from a list of default topics, or users may create custom topics, or use a combination of both.

How does FeedbackForms get into an eBay listing or Web page?
After a user designs their feedback form and questionnaire by using the easy, step-by-step wizard on FeedbackForms.com, a snippet of code is generated, which may be manually inserted into an eBay listing or other Web page, such as a store, blog or social media page.

Alternatively, eBay sellers who use Auctiva may automatically add the FeedbackForms widget to their eBay listings by:
1.   activating their free FeedbackForms account
2.   associating it with their Auctiva account through the link on the Auctiva Account Dashboard, and
3.   enabling FeedbackForms in their Auctiva account preferences.

Does FeedbackForms work with Auctiva Commerce Stores?
Yes, the FeedbackForms widget may be added to virtually any site that accepts JavaScript.

How do FeedbackForms users see their feedback?
Users may review and manage their feedback reports by logging into their FeedbackForms accounts. Separate feedback may be collected from different sites or pages, and custom campaigns may be created to measure the impact of specific changes.

How much does FeedbackForms cost?
Three FeedbackForms plans are offered:
1.   The Basic Plan, which is free, allows users to add a feedback form to one site, or an unlimited number of eBay listings, and see their 10 most-recent feedback responses.
2.   The Pro Plan, at $9.95/month, supports up to four sites and displays the user's 100 most-recent feedback responses.
3.   The Unlimited Plan is $199.95/year, and allows users to add forms to as many sites as they wish, and see as many feedback responses as they wish.

Where can I learn more about FeedbackForms?
For more information about FeedbackForms, and to see a demo of the feedback widget, please visit http://www.feedbackforms.com.



Media contact:
Robert Green
Auctiva Communications Manager
530.892.9191 ext. 268
rgreen@auctiva.com

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About Auctiva
Auctiva Corporation, an Alibaba.com company, is a leading provider of e-commerce solutions, and the largest eBay Certified Provider. Founded in 1998, Auctiva gives small merchants the power of large corporations by helping them build their brands, market their products and sell efficiently. Auctiva offers a wide array of listing, marketing and managing tools, as well as image hosting. For more information, please visit http://www.auctiva.com.