Social Herd to Speak at 2013 SOCAP Canada Community Event

May 16, 2013 - PRLog -- WINNIPEG, Manitoba. May 15, 2013 – Matt Wheatley, Director of Sales and Business Development for Social Herd (a 24-7 Intouch company), will be speaking at the SOCAP International 2013 Canada Community Event. The event takes place at the L’Oreal Canada headquarters in Montreal, Quebec on May 30 from 12 to 6 P.M. Wheatley’s session will examine effective methods of social media integration in the contact center. Chris Wallace, Vice President of Sales at 24-7 Intouch, SOCAP Canada Chapter Board Advisor, and who serves on the Board of Directors for SOCAP International, will also be in attendance.  

Other speakers include Pierre Marc Jasmin of Triad Services, Nygel Weishar of Scotiabank, Josee Bourdage of Fido Solutions, and Jean-Francois of L’Oreal Canada. Speaking topics will cover successful social media strategies, measuring ROI, usage statistics, and leading issues with social media in the contact center.    

For more information or to register for the event please visit http://www.socap.org/ConferencesEvents/CanadaCommunitySpr.... To schedule an appointment in advance with 24-7 Intouch or Social Herd, please contact Matt Wheatley at mwheatley@socialherd.com.

About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.

About Social Herd
Social Herd provides all inclusive managed social media services, including the technology, people and best practices required to monitor, moderate, and engage with your customers in the social web. With over 10 years of experience in customer service, Social Herd acts as a true social contact center, focusing on operational metrics to measure impact on your business.

About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.

Media Contact:
24-7 Intouch
Alyssa Pitura
Marketing Coordinator
204-318-3019
marketing@24-7intouch.com
24-7intouch.com | @247intouch