LogicTree Partners with Innovative Hosted IVR Tuning Solution Provider Listening Methods

DENVER - Aug. 19, 2014 - PRLog -- In an effort to remain current in the fast-paced Interactive Voice Recognition (IVR) industry, LogicTree is now working with Listening Methods to expand its hosted IVR offering.

The San Francisco-based company, Listening Methods, provides IVR and end-to-end call analytics. The solution will provide many benefits to LogicTree’s hosted IVR solution including:

· IVR performance and customer experience analytics;

· Root Cause Analysis in order to identify and resolve issues;

· Improvement for speech recognition, confusing prompts and routing issues; and

· Measuring goals to improve the overall IVR experience

LogicTree will utilize Listening Method’s most recent cloud based version, which provides a number of improved features such as browser-based support and PCI compliance.

“We are thrilled to begin working closely with Listening Methods. I look forward to giving our clients additional benefits and analytics and helping to continually improve voice recognition within our IVR systems,” said Chief Operating Officer Brendan Roche.

This improvement is an added benefit to LogicTree’s continual roll-out of hosted IVR services for public transit agencies across the country. The newest edition of LogicTree’s IVR offering is a virtualized cloud IVR solution that enables state-of-the-art hardware for speedier technology and IVR response time.

LogicTree is based out of Denver, CO and owned by The Stage Fund, a private equity group that turned around the company, restored client confidence, and will propel the company with an innovative future for the IVR and Intelligent Transportation Systems (ITS) industry. Visit www.thestagefund.com to view their other portfolio companies. Visit www.logictree.com to learn more about LogicTree’s IVR and ITS offerings.