Three Benefits of LogicTree’s Hosted IVR Platform

DENVER - Nov. 12, 2014 - PRLog -- Over the past two years, LogicTree migrated many of its clients’ IVR systems to its hosted infrastructure. This afforded many client benefits, including three in particular:

More Control: LogicTree has more control over the network and the IVR servers when they are collocated in ViaWest’s Denver data center. Viawest provides guaranteed uptime, Tier 1 help desk, a secure facility, redundant power, and a suite of client-facing monitoring tools. LogicTree also has control over the network configuration and protocols. Furthermore, software engineers have easier access to servers. On the legacy model, IT departments had to maintain RSA keys and user accounts for network and server access.

Better Monitoring Tools: LogicTree’s hosted IVRs have a number of integrated monitoring tools including Zabbix for automated notifications and VoIPmonitor for call monitoring. Zabbix sends the LogicTree team automatic email notifications when IVR issues occur. VoIPmonitor is an open source network packet sniffer that is designed to analyze call quality. It provides the ability to easily generate wav and pcap files for all calls. As a result, LogicTree can analyze calls and understand problems quickly.

Product Standardization: LogicTree’s hosted IVRs are the new standard. The more a system becomes standardized, the better LogicTree’s team can support it. The team understands the configuration protocols and can more easily set up new IVR systems. As a result, replacing legacy IVRs with hosted IVRs is a priority for the future.

“Agencies making the move to a hosted IVR are better prepared for the future,” said VP of Operations Christina Savage. “We can reduce the burden of internal IT staff and give agency staff more time for strategic planning,” she said.

LogicTree, LLC is a software company based out of Denver, CO and owned by The Stage Fund, a private equity group that turned around the company, restored client confidence, and will propel the company with an innovative future for the IVR and Intelligent Transportation Systems (ITS) industry. Visit www.thestagefund.com to view their other portfolio companies.

   To learn more about LogicTree’s monitoring tools and data center, visit www.voipmonitor.org, www.zabbix.com, and www.viawest.com. Visit www.logictree.com to learn more about LogicTree’s IVR offerings.