Lutheran Family Health Centers First To Launch RateMyHospital® in Brooklyn

NEW YORK - March 17, 2015 - PRLog -- Brooklyn, New York – March 17, 2015 – In its ongoing effort to solidify patient satisfaction, Lutheran Family Health Centers (LFHC) has launched a new resource to measure patient feedback. The organization will give patients the opportunity to share their feedback via a smartphone-based tool called RateMyHospital^®.

“The fast moving health care environment forces us to find innovative and smarter ways to communicate to our patients. We need to let them know that they have a voice, we are listening, and we are changing to meet their needs,” said Sandra Conti, LFHC SVP of Operations. “Using smartphone-based solutions like RateMyHospital to engage with our patients in real-time and address their needs is a forward thinking model we strongly embrace,” she said.

Lutheran Family Health Centers is the first Brooklyn-based health care organization and the first Federally Qualified Health Center to begin using this innovative tool. After leaving the health center, patients will receive a text message thanking them and establishing an instant dialogue on their visit experience.

"More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter,” said Larry McReynolds, LFHC President. “We are proud to be innovators and champions for quality,” he said.

Quality Reviews, Inc. (www.ratemyhospital.com) developed this technology to meet the growing demand of patients, to be a larger part of the "patient experience." The text message the patient receives will have a link with six brief satisfaction questions, using the five-star rating methodology, as well as an opportunity to provide personalized comments on their visit. To remove all of the cumbersome work of collecting and analyzing data, Quality Reviews created an executive dashboard that displays all feedback in real-time.

"While we see ourselves as one tool in the toolbox that organizations have to assess patient feedback, RateMyHospital’s value is providing healthcare facilities with data that can be acted upon immediately,” said Edward Shin, MD, CEO of Quality Reviews. “We made it easy to give the patient a voice in ways that they are accustomed to in their digital lives. We are happy to work with Lutheran Family Health Centers, an organization committed to improving the quality of care for all patients,” he said.

Lutheran Family Health Centers (LFHC), based in Sunset Park, is a federally qualified community-based ambulatory health care system affiliated with Lutheran HealthCare. LFHC is recognized by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home. Governed by the Lutheran Family Health Centers’ Board of Trustees, LFHC is one of the largest health center networks in the country serving as southwest Brooklyn's medical home for more than 48 years. With nine full-time community health centers, 29 school-based health centers and community programs, including three WIC programs, adult and family literacy programs, three child care centers and a family wellness center, the network is the primary medical provider for more than 100,000 people providing nearly 700,000 patient visits per year. Learn more at http://www.lutheranhealthcare.org/Main/LutheranFamilyHeal...

Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations to capture, analyze and improve real-time patient feedback via its flagship product, RateMyHospital^®.  Based in New York City, Quality Reviews, Inc. was founded by leading physicians and entrepreneurs with over 30 years of clinical, healthcare administration, and technology-building experience.  Learn more at www.ratemyhospital.com.