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Follow on Google News | NYC Specialty Hospital First in Country to Use RateMyHospital®RateMyHospital - A Convenient Mobile Resource for Patient Feedback
By: Quality Reviews, Inc. “In support of our mission to provide the highest quality patient care, HSS is eager to leverage the ubiquity of mobile devices with the launch of RateMyHospital,” “HSS is excited about digital health companies that focus on improving clinical outcomes, enhancing the patient experience, and lowering the cost of care,” said Rick Eddy, Principal of the HSS Innovation Center. “The Innovation Center partners with startups through its accelerator function to co-develop, pilot and refine care delivery and digital health solutions at HSS that can then be scaled and implemented at other providers.” With RateMyHospital® Watch how RateMyHospital® “Measuring real-time feedback gives our staff members and leaders the ability to address and resolve patient needs immediately. This ability helps us to ensure that we are delivering the highest level of service to our patients,” said Chao Wu, Chief Patient Experience Officer. “We are proud to be the first specialty hospital to use RateMyHospital and this collaboration with Quality Reviews demonstrates our hospital’s commitment to fulfilling our top priority – meeting our patients’ needs.” Quality Reviews, Inc. developed this technology to meet the growing demand of patients to be heard and provide input into their experience. The text message the patient receives will have a link to a patient satisfaction survey, using the five-star rating methodology. To remove all of the cumbersome work of collecting and analyzing data, Quality Reviews created an executive dashboard that represents all feedback in real-time. "We are honored to partner with Hospital for Special Surgery and we are confident that the real-time patient satisfaction data generated by RateMyHospital will give HSS the actionable information required to ensure only the best patient experience,” About Hospital for Special Surgery Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. HSS is nationally ranked No. 1 in orthopedics, No. 3 in rheumatology and No. 7 in geriatrics by U.S. News & World Report (2014-15), and is the first hospital in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center three consecutive times. HSS has one of the lowest infection rates in the country. HSS is a member of the New York-Presbyterian Healthcare System and an affiliate of Weill Cornell Medical College and as such all Hospital for Special Surgery medical staff are faculty of Weill Cornell. The hospital's research division is internationally recognized as a leader in the investigation of musculoskeletal and autoimmune diseases. Hospital for Special Surgery is located in New York City and online at www.hss.edu. About Quality Reviews, Inc. Quality Reviews, Inc. builds proprietary software to enable healthcare provider organizations capture, analyze and improve real-time patient feedback via its flagship product, RateMyHospital® ### Contacts: Tracy Hickenbottom Hospital for Special Surgery 212-606-1197 hickenbottomt@ Edward Shin, MD Quality Reviews, Inc. 646-875-8829 info@q-reviews.com End
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