24-7 Intouch to Showcase Customer Experience Excellence at 11th Annual Frost & Sullivanm, CCEAST

WINNIPEG, Manitoba - April 6, 2015 - PRLog -- WINNIPEG, Manitoba. April 7, 2015 – Ryan Brummond, Director of Partner Channel at 24-7 Intouch, will be leading an interactive exchange of industry best practices at Frost & Sullivan’s Customer Contact 2015, East (http://ww2.frost.com/event/calendar/11th-annual-customer-contact-2015-east/?eID=596). The 11th annual CCEAST will take place April 12-15, 2015 at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, Florida.

Brummond will be facilitating the discussion “Co-opting Your Customers: Creating Real Time Communities to Accelerate Care,” on Tuesday, April 14 at 3:55 P.M. This interactive session will focus on best practices for turning brand ambassadors into contributing community advocates. The session will highlight key takeaways such as identifying and understanding limitations in the social channel, along with the strategies of deployment to overcome these challenges.

“We are extremely excited to once again be able to participate as customer care thought leaders at this engaging event,” said Brummond. “I look forward to an informative and interactive discussion around best practices in our industry on building loyalty in the social community to drive care advocates, as well as overcoming some challenges companies may experience in expanding their social initiatives.”

24-7 Intouch will also be hosting a networking roundtable.  For more information about Frost & Sullivan Customer Contact, East, please visit our website (http://www.24-7intouch.com/frostcceast2015.aspx).

About 24-7 Intouch

24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. With over 14 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.

About Frost & Sullivan

Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.

Media Contact:

24-7 Intouch

Jaime Dzikowski

Senior Manager, Marketing

204-318-3616

marketing@24-7intouch.com

24-7intouch.com | @247intouch