IVR for Hospitality and Travel Industry

GHAZIABAD, India - Oct. 7, 2016 - PRLog -- Hospitality industry is made up of different categories of sector or field including hotel management, event planning, travel & tourism, food service management etc. Various tourism & hospitality industry are switching towards digital mode of working to get extra profils with less time. Both are bound to adopt advanced communication equipment for facilitating with flexible solutions in resolving issues in a befitting and acceptable manner so as to keep the customers comfortable and fully satisfied.

IVR is a computerized telephony voice platform, which helps to automate various customer services. IVR technology can be served in hospitality industry in many ways including advertising, hotel booking, room service & in house service and many more.

Aria Telecom researched all the necessary things required in hospitality industry which are required for IVRS.  So we designed user friendly and feasible interactive voice response system for hospitality and travel that suits all the demands which they required.

Features of Aria IVRS:

1.  ACD (Automatic Call Distribution):
Automatic call distribution (ACD) is used to handle incoming calls and forward them to an agent or department who handles the request.

2.  IVRS designer tool:
IVRS designer tool consists of language selection, greeting messages and other sections. Users can design IVRS tree according to requirements.

3.  SMS/Email integration:
Using Email & SMS alert system, user can leave a voice message on the IVR.

4.  Customer Relationship Management Solution:
Hospitality industry is all about customer interaction. CRM helps businesses to gain an insight into the behaviour of their customers and modify their business operations.

For more information please visit: http://www.ariatelecom.net/